Valet Attendant - Toledo, OH

Job Details

Job Location:
Toledo OH - Toledo, OH

Position Type:
Full Time / Part Time

Education Level:
None

Salary Range:
Undisclosed

Travel Percentage:
None

Job Shift:
All Shifts

Job Category:
Customer Service

• Job Title: Guest Service Associate
• Department: Valet Parking Operations
• Reports directly to: Guest Service Coordinator
• Schedule: Full Time / Part-Time
• Status: Non-Exempt
• Compensation: $7.25 - $18.00 per hour PLUS daily Cash Tips

(Rates can vary by market / Tips based on service performance and customer interactions)

Position Summary
The Guest Service Associate (GSA) is responsible for providing excellent customer service by safely parking and retrieving vehicles. As the first and last person guests see, the GSA helps create a positive and welcoming experience while following all safety and company procedures.

Primary Objective
To provide friendly, efficient, and safe valet services while ensuring the security of guest vehicles. This includes greeting guests, helping with vehicle drop-off and pick-up, managing traffic flow, and answering questions in a professional manner.

Duties and Responsibilities:

• Vehicle Inspections: Check for damage and record vehicle details on claim tickets.
• Safety: Safely park and retrieve vehicles, follow key handling procedures, and follow all safety guidelines.
• Compliance: Clock in/out for shifts and breaks on time, and report tips accurately.
• Housekeeping: Keep the valet area clean, organized, and presentable at all times.
• Customer Service & Teamwork: Handle guest concerns politely, solve problems quickly, and support a positive team environment.
• Attendance & Professionalism: Arrive on time, in full uniform, and ready to work. Follow all company rules and policies.
• Additional Duties: Help with other tasks as needed to support the team and daily operations.

To perform this role successfully, individuals must be able to fulfill each essential duty satisfactorily. The requirements listed below represent the knowledge, skills, and abilities needed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• High school diploma or GED required.
• Previous customer service experience preferred.
• A helpful attitude and strong customer service mindset are essential.

Licenses & Background Requirements

• Valid driver’s license and reliable transportation are required.
• Must maintain an acceptable motor vehicle record (no more than 3 moving violations within 3 years).
• Must successfully pass and maintain a clean background check.
• No special certifications required.

Hospitality, Customer Service & Communication

• Deliver exceptional guest service through clear, professional communication and active listening.
• Create welcoming, personalized interactions that reflect company standards and enhance the guest experience.

Organizational Support & Adaptability

• Adhere to company policies and procedures.
• Effectively adapt to changing environments and manage multiple responsibilities.
• Remain flexible and professional in the face of unexpected challenges.

Dependability & Safety

• Follow instructions, maintain schedules, and complete tasks on time.
• Adhere to all safety guidelines, report unsafe conditions, and use equipment properly to ensure a safe and efficient workplace.

• Must be able to stand, walk, run short distances, and lift up to 50 lbs. for extended periods.
• Work may take place in various weather conditions (heat, cold, rain, etc.).
• Maintain professional appearance, including uniform and grooming standards.
• Must be available to work evenings, weekends, and holidays as needed.
• Work is performed in both indoor and outdoor settings, including parking garages and active traffic areas.
• Role involves regular interaction with team members, clients, vendors, and guests; use of communication tools (phones, radios); and operation of moving vehicles.

• Employees may be required to use personal cell phones for work-related communication and access to work systems or applications.
• Reimbursement…