Community Associate, Customer Service​/HelpDesk

Community Associate

1715 Indian Wood Circle
Suite 200
43537 Maumee
Ohio, United States of America

The world of work is changing...short commutes, flexibility, and convenience are the minimum standards employees want when it comes to how they want to work!

At IWG, we are leading the way. We’ve built the world’s largest workspace network so that our customers can work from wherever, and however, they want… in over 120 countries across the globe!

Join us and help us bring more freedom to people and businesses, while expanding our network. You'll be able to enjoy a great work life balance and competitive benefits, while growing your career path along the way.

As a Community Associate, you’ll work closely with new and existing customers across a myriad of industries, creating and maintaining your own community within your center. You will handle the administrative and support needs for your customers so that they can focus on running their business.

You arrive a few minutes before the center opens to ensure everything is ready and nothing has been missed.

Throughout the day you assist customers with Wi‑Fi changes, package pickups, room directions, projector set‑ups, and invoicing. You manage the service portal, maintain accurate invoices, and provide coffee breaks.

You collaborate with the Community Manager on networking events, create e‑invitations, print posters, and promote the space to prospects.

At closing, you help wrap up meetings, direct guests to nearby restaurants, and tidy the center.

We’re looking for someone who can manage multiple tasks while delivering excellent customer service. You also need to be:

• A good communicator with the ability to build strong professional relationships and empathize with people’s needs (ideally 1+ year of customer service experience)
• Happy taking ownership of problems and finding ways to solve them
• Positive, enthusiastic, and able to adapt to fast‑changing situations
• Experienced and confident using MS Office and other basic IT equipment
• Legally eligible to work in the country you are applying within and at least 18 years old

• Work‑life balance (no standard nights/weekends)
• Generous paid time off plans (sick and vacation)
• 11 paid company holidays per calendar year (in addition to your PTO accrual)
• Competitive 401(k) program, with a company match
• Affordable and comprehensive health care for all full‑time team members (and some plan options for part‑timers as well)
• A quarterly bonus plan program, plus an hourly rate of $17.51
• A bright and inspiring work environment
• Training and development opportunities aligned with great career path opportunities
• A professional workplace community (business casual attire required)