Economic Support Worker - Bilingual; Spanish or Arabic Family Services

• Full-time employment, Monday-Friday, with paid lunch hour
• Pay increase after successful completion of 120-day probationary period
• Impressive benefit package that includes medical, dental, and vision
• 15 1/2 paid holidays each year
• 80 hours annually of paid vacation days after one year of service
• 40 hours of personal leave each year
• Bi-weekly accrual of sick leave up to 120 hours per year
• 14% Employer Contribution to OPERS (Ohio Public Employees Retirement System)
• Employee Wellness Program
• Employer Paid Life and Accidental Death or Dismemberment Insurance
• Flexible Spending Account option
• Short-Term and Long-Term Disability Insurance options

Receives and greets clients into the agency as well as on the phone; conducts research of electronic records to verify, locate, identify, and document the status of basic information using provided agency and state systems; provides information about the status of assistance and services; explains application procedures and client responsibilities; distributes forms as needed; coordinates the transfer of correspondence between recipient and the appropriate agency staff;

process client changes; makes referrals to other agencies or providers; schedules appointments; handles incoming documents received by the agency; maintains program and systems knowledge needed to assist customers; performs clerical tasks related to case record maintenance and supporting other agency staff. Performs other related duties as assigned.

January 2027