Dental Front Office Assistant

Job Overview

Dental Front Office Assistant at Heartland Dental (Toledo Family Dental Care). Full benefits included. This role supports front office operations, patient scheduling, insurance billing and administrative tasks.

Heartland Dental promotes a team culture and has been recognized as an America’s Greatest Workplace. Providing exceptional patient care while encouraging professional growth and learning.

• Greet and welcome patients to create a great first impression.
• Manage front office duties, answer phones, check office mail and email, communicate with patients and insurance companies.
• Utilize Dentrix for patient scheduling and records.
• Schedule and confirm appointments for multiple providers in the office.
• File patient insurance claims, verify benefits and explain coverage.
• Post insurance and patient payments and process accounts receivables.
• Review treatment plan fees and payment options with patients.
• Partner with providers and team to implement Heartland Dental systems to optimize office potential.

• Competitive benefits including health insurance, retirement savings plans, six paid holidays, and PTO.
• Front‑loaded education and training to develop to your full potential.
• Opportunity to be part of a secure company with 20+ years of industry‑leading experience for unlimited growth.
• Access to on‑demand Daily Pay.

• Experience working in a fast‑paced and customer‑centric environment.
• Excellent communication and organizational skills.
• Access to minimum PHI required for performing job‑related functions; regular HIPAA training will be required.

• 1+ years of experience in a dental or medical setting.
• 1+ years of experience with insurance billing and accounts receivable.
• Dentrix or other dental software experience.

• Ability to perform essential duties satisfactorily with or without reasonable accommodation.
• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Availability to attend virtual training sessions (or in‑person) periodically throughout the year.
• TB test required for all new hires in dental office positions; completed prior to starting employment.

Join a collaborative, community‑focused team that values learning and patient‑first care.

At Heartland Dental, we’re committed to living our core values which promote diversity and inclusion. We provide all employees and applicants for employment the protections of federal, state, and local laws affording equal opportunity in employment.