Field Service Manager

Skills: field service, field service manager, plc, hmi, automation

Position is remote with about 75% travel to customer sites in Great Lakes region initially. Looking for someone located in midwest with preference to MI, OH, IN.

The Opportunity:

Our client is an established custom automation and robotics builder with more than 40 years in business and over 1,000 automation systems installed across automotive, life sciences, food and beverage, aerospace, e-commerce and general industrial manufacturing. They're looking for a Field Service Manager to take ownership of their field service organization and grow it.

Responsibilities:

• Grow Field Service department
• Run day-to-day service operations: scheduling, technician assignments, emergency calls, preventive maintenance programs and startup support on new systems.
• Manage the service backlog and deploy your team where it has the most impact on customer commitments.
• Make sure every job is done safely, correctly and to the customer's standard.
• Hire, coach and develop field service technicians and service coordinators.
• Build training and certification paths that turn good techs into great ones, and keep them.
• Set the culture: accountability, safety, teamwork and pride in the work.
• Serve as the top escalation point for service issues, and turn tough situations into long-term relationships.
• Partner with Sales and Account Managers to grow service revenue, preventive maintenance contracts and retrofit or upgrade work.

Must-Have

Skills:

• Experience managing field service operations or leading a field service team.
• Working knowledge of industrial automation machinery and equipment.
• Understanding of PLC and HMI systems and their use in troubleshooting.
• Strong customer service, communication, and problem-solving skills.
• Ability to organize service schedules, coordinate resources, and manage competing priorities.
• Comfort using remote communication and service management tools to support distributed teams.

Nice-to-Have

Skills:

• Experience in robotics, automation machinery manufacturing or a related industrial environment.
• Hands-on background in equipment installation, commissioning, maintenance, or repair.
• Familiarity with multiple PLC and HMI platforms.
• Experience using field service management software, remote diagnostics, or service reporting tools.
• Knowledge of continuous improvement practices and service performance metrics.
• Medical, prescription, dental and vision coverage starting after 30 days
• Paid vacation and 10 paid holidays
• 401(k) with company match
• Company-paid life insurance
• Reimbursement for steel-toe boots and prescription safety glasses