Operations Team Leader

Duties and Responsibilities

• Works closely with the Operations Manager and Event Coordinators to develop timelines, schedules and action plans for event set-up and services.
• Supervises and instructs the crews in the set-up, additions and changes, striking and tear down of Events. Make changes in floor plans and layouts at the direction of management in charge of events. Oversee the changeover of the facility from one event to another.
• Responsible for the cleaning, upkeep and minor maintenance of the facility and related support areas. Reports all major maintenance items and safety concerns to management.
• Responsible for delivering the highest level of service to all clients and events. Assists in resolving client’s questions and concerns.
• Oversee the cleaning, minor maintenance and proper storage of all event equipment and furniture, including staging, audio / visual equipment and motorized equipment.
• Assist in the training and orientation of new employees, assist with continuing education and training sessions for existing employees, monitor employees progress.
• Expected to resolve employee conflicts by reference to general work instructions, Union contract and ASM Global policies and procedures. Inform management of discipline or other problems with team members and assist in administering disciplinary procedures.
• Compiles information and generates time reports for event wrap up information and work studies, tracks and monitors employees’ timecards and employee productivity, makes recommendations to management for increased productivity.
• Assist with snow removal and other outdoor grounds maintenance projects as directed.
• Operates motorized equipment in the performance of assigned duties: ice resurfacing, forklifts;
  Floor scrubber, aerial lifts, snow removal equipment, etc.
• Works closely with clients and the general public and represents the facility in communicating building policies with clients regarding set-up, move in/out, and over all facility policies.
• This is not intended to be a comprehensive list of duties performed by this classification, but rather a representation of general duties. This classification performs other event related duties as needed, directed or required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The following requirements listed below are representative of the knowledge, skill, and/or the ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

One year of experience in a supervisory position performing a variety of set-service and strike-related work. A good knowledge of tools, materials, and event equipment used in event production; skill in the techniques of handling the tools and event equipment used in a variety of events and shows. Candidate should have a High School diploma or equivalent.

Must have the ability to verbally communicate with the general public, clients and management. Should also possess written communication skills and some computer skills.

Must have the ability to work from CAD drawings, other types of working drawings and event checklists. Team leaders should also have the ability to read blue prints.

Team Leader must possess a valid Ohio driver’s license. Team Leader should have forklift operator’s certificate or be able to obtain one.

Team Leader should be able to lift 75lbs. Operate the Geni lift up to heights of 36 feet, be able to work from step ladders and extension ladders as well as scaffolding.

The work of this class involves evening, weekend and holiday work with short turn around deadlines. This position requires mandatory overtime as needed. Team Leader may be asked to work outdoors as well as indoors. Must be well groomed and wear a full uniform in accordance with ASM Global’s policy and procedure manual.

Mid-Senior level

Full-time

Management and Manufacturing

Entertainment Providers

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