Electronic Banking Coordinator

• Job Category Retail Banking, Operations
• Industry Banking , Operations, Financial
• Employee Type Salary Non Exempt FT
• Required Degree High school
• Manage Others No

Summary/Objective

Responsible for performing a variety of complex clerical duties related to electronic banking activities.

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1.Provides assistance and guidance to clients regarding Electronic Banking product, policies and procedures, including online banking access, bill pay support, and telephone, chat or email requests.

2.Manage Online ACH Origination, including setup and training for clients, working cross-functionally with the loan department and coordinating controls for exposure limits, while also monitoring ACH activity and transactions for potential fraud.

3.Perform Positive Pay/Account Reconciliation Services for clients, including setup, testing, and training as well as monitoring and reviewing daily exception items.

4.Provide regular support to eStatement clients and reviewing enrollments and daily reports.

5.Manage our E-Deposit product for clients, including setup and training, review of daily transaction reports/returned checks and account analysis of monthly fees.

6.Provide Mobile Application help desk support, setup and review for clients. Review of daily mobile deposits and end of month reporting, including service fees, deposit and return volumes.

7.Manage faster payment system(s), including setup, testing, training as well as monitoring activity and transactions for potential fraud. Monitor regulatory changes and ensure adherence to standards for faster payment processing.

1.Gold Standard / Client Relations

2.Accountability / Dependability / Reliability

3.Integrity / Ethical Conduct

6.Accuracy / Thoroughness / Attention to Detail

7.Technical Aptitude

9.Organizational Skills / Time Management

10.Responsive and flexible to other duties as assigned on an intermittent or regular basis as needed.

Supervisory Responsibility

This position has no direct supervisory responsibilities.

This job operates in a clerical, office setting. This position uses standard office equipment such as computers, phones, photocopiers, scanners, fax machines and filing cabinets on a daily basis.

Most of this position’s responsibilities and duties are performed sitting or standing at a workstation. Some filing and storage duties are required by this position. The ability to lift files, open filing cabinets, bend or stand on a stool, as well as loading and carrying boxes is a necessary ability. This position may be required to lift up to 50 pounds.

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

This position is classified as non-exempt by the Fair Labor Standards Act (FLSA). Typical hours will be Monday – Friday 8:00 am – 5:00 pm. Additional hours may be required.

1.High School Diploma or equivalent

2.One to three years of relevant work experience (specifically in operations or retail banking)

1.Associates or higher degree in business. Equivalent work experience in lieu of degree will be considered.

2.Three or more years of relevant work experience (specifically in operations or retail banking).

3.One or more years of Faster Payment experience (Real Time Payments, Fed Now, Zelle)