Case Management Team Lead

Location

123 22nd Street, Toledo, OH 43604, USA

Harbor is seeking a Case Management Team Lead to join our Toledo team! This position works in a highly collaborative manner with the staff providing case management services on their assigned Physician Led Patient Centered team to ensure overall team success in service provision.

Position is full-time, 40 hours per week.

• Requires Bachelor’s Degree in counseling, social work or a related behavioral/mental health field from an accredited college or university and at least 3 years’ experience providing case management in a community mental health center setting. Based on agency and team need, may consider High School Diploma and a minimum of 5 years’ experience providing case management in a community mental health center setting.
• Experience providing supervision of case management staff preferred.
• Must be honest, dependable, self-disciplined, organized and be able to work well as a team member.
• Must be proficient and accurate in computer use, including Microsoft Word and Excel.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.
• Must successfully complete required training, before services are rendered, in basic competencies including, at a minimum, an understanding of mental illness or substance use disorder treatment and recovery, psychiatric and substance use disorder symptoms and their impact on functioning and behavior; how to therapeutically engage a person with mental illness or a person in substance use disorder treatment and recovery; crisis response procedures;
  
  an understanding of the community behavioral health system, social service systems, criminal justice system and other healthcare systems; de-escalation techniques and understanding how your own behavior can impact the behavior of others.
• Must successfully demonstrate the basic competencies listed above, as determined by your supervisor’s review, within 90 days of hire.
• When applicable, non-licensed staff will be required to complete 20 hours of CEUs every 24 months.
• CPR/First Aid and NCI/CPI Certifications required within 90 days of employment.
• If working with youth, CANS certification required within 90 days of employment.

• Provides onboarding training during introductory period of new case managers
• Provides ongoing support, mentorship, training, in-field supervision of case management staff as directed by supervisor including but not limited to: assistance in managing caseload, meeting direct service targets, timely and thorough completion of documentation, providing appropriate services, and identifying needs.
• Coordinates team coverage to ensure patient service needs are met including, but not limited to: arranging coverage for staff call offs and planned time off and assigning staff to handle crises and other unexpected patient needs that arise.
• Provides individual and group supervision of assigned case management staff based upon individual needs and as directed by supervisor.
• Demonstrates leadership skills that lead to acceptable/expected levels of productivity, efficiency, and effectiveness of team members in providing excellent care to clients.
• Manages referrals for new clients for case management services to identify needs and appropriate staff assignments. Formal assessment of needs might be required (e.g., completion of CANS assessment for youth).
• Assists in facilitating referrals to other internal Harbor services, including Day Treatment groups, and external services as appropriate and based on client needs.
• Provides Community Psychiatric Supportive Treatment service activities both in the office and the community that includes:
  • Evaluation
  • Assesses client needs and formulates a strength-based ISP in conjunction with the client, family and/or significant others.
  • Evaluates and revises the ISP according to the client’s responses and needs.
• Crisis prevention / intervention
  • Follows crisis prevention/intervention protocols.
• Ongoing interventions
  • Provides support, education and consultation to…