Service Coordination Specialist

Join to apply for the Service Coordination Specialist role at Lucas Metropolitan Housing

This range is provided by Lucas Metropolitan Housing. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

$23.00/hr - $23.00/hr

• Position Title: Service Coordination Specialist*
• Classification
  
  Title:
  
  Specialist II
• Reports to: Vice President of Resident Relations
• Department: Resident Relations
• FLSA & Union Status: Hourly;
  Non-Exempt, Union
• Employment Status: Full-Time
• ROSS GRANT positions may be grant funded for up to three (3) years.

The primary purpose of this position is to provide comprehensive resident services related to aging safely, improved quality of life, and/or self-sufficiency. The incumbent is responsible for providing information and referral assistance to families, elderly, and disabled residents. The incumbent is also responsible for maintaining good working relationships with local community and social service organizations. All activities must support the Lucas Metropolitan Housing Authority (“LMHA” or “Authority”) mission, strategic goals, and objectives.

• Provides counseling to residents regarding need-based issues. Develops case plans with residents individually, as a family, or in other small groups, and aids residents in mobilizing their inner capabilities and external resources to improve social functioning.
• Refers residents to appropriate supportive services, community agencies, and resources; supports and encourages residents’ efforts in becoming self-sufficient.
• Reviews service plan and performs follow-up to determine quantity and quality of service provided to resident and status of resident’s case.
• Assists in the planning of and participates in monthly meetings to provide residents with information regarding the program.
• Provides outreach to residents and schedules in-home meetings to ensure well-being and assists with resolving issues of concern.
• Provides onsite crisis response, as directed by site manager or department supervisor.
• Assists with coordination of onsite events for residents as appropriate, including workshops or trainings.
• Maintains accurate documentation of all group and individual activities and events; produces summary reports in a timely manner for departmental monthly board reports.
• Networks and forms relationships with other housing professionals and service providers in order to keep abreast of services and assistance available to residents; ensures that others within the Authority are made aware of services and assistance options available to residents.
• Partners with local community groups, community service organizations, and businesses to coordinate events and programs for the residents.
• Develops and maintains a Resource Directory for state and/or local services for additional assistance.
• Assists residents in securing transportation to events, shopping for critical needs (e.g. groceries), and medical appointments when requested.
• Abides by LMHA’s and professional code of ethics.
• Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
• Performs other duties as assigned.

• Job Knowledge: Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge of policies, procedures, goals, objectives, operational entities, requirements, and activities as they apply to the assigned organizational entity of the Authority; uses appropriate judgment & decision making in accordance with level of responsibility.
• Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.
• Safety Awareness: Employee is cognizant of their surroundings. Follows proper safety procedures and considers the safety of self and others. Identifies,…