Dispatch Communications Specialist - Transportation Network

Location:

Junction Building - HQ Department:

Mobile ICUWeekly

Hours:

0

Status:

Per Diem

Shift: Variable (United States of America)

Job Summary:

ACCOUNTABILITIES
* All duties listed below are essential unless noted otherwise
* Receive, triage, and schedule all ground patient transports.

Organizes facility schedules for Zoll/Logis entry and Dispatch processing. Coordinates daily schedule adjustments and communicates with Care Navigation, Access, Field Supervision and Facilities.

Ensures daily efficient processing of all Pro Medica Enterprise transport requests, in conjunction with Care Navigation, Access, Field Supervision, and Facilities.

Processes all transportation requests following Priority responses within established metrics.

Effectively and accurately inputs all transport data and related communications within the CAD system.

Effectively dispatches and tracks Ambulances and Ambulette’s to proper originating and receiving facilities utilizing established procedures and protocols.

Escalates any scheduling conflicts or transport delays to the Systems Supervisor.

Performs other duties as assigned.

REQUIRED QUALIFICATIONS

Education:

Must have a High School diploma or equivalent.

Skills:

Must be able to organize effectively, pay close mindfulness and perform functions with minimal supervision. Must have excellent people skills.

Years of

Experience:

License:

Certification:
Emergency Medical Dispatch (EMD) within three (3) months of hire.

PREFERRED QUALIFICATIONS

Education:

Skills:

Years of

Experience:

1-2 years in Medical Dispatch or Care Navigation.

License:

Certification: EMT Basic (EMT-B) in the state of Ohio.

ADDITIONAL EXPERIENCE Must be able to understand directions, communicate, and respond to inquiries; requires effective people skills.

Must be able to input and retrieve information from computer.

Must be proficient in the use of a computer.

Knowledge of IP radio, phone, dispatch, and recording systems.

Knowledge of security systems.

EMS CAD, Epic and Image Trend operational procedures WORKING CONDITIONS Personal Protective Equipment:

Physical Demands:

Must be able to move about hospital and between workstations, and prolonged periods of standing.

Must be able to frequently move, lift or carry materials weighing up to 50 lbs., 20% of the time.

Must be able to differentiate colors, work with monitors, VCR’s, hazardous materials, and equipment.

The above list of accountabilities is intended to describe the general nature and level of work performed by the incumbent; it should not be considered exhaustive.

Qualified applicants will receive consideration for employment without regard to race, color, national origin, ancestry, religion, sex, pregnancy, sexual orientation, gender identity or gender expression, age, disability, military or veteran status, height, weight, familial or marital status, or genetics.

Equal Opportunity Employer/Drug-Free Workplace Pro Medica  is a mission-driven, not-for-profit health care organization headquartered in Toledo, Ohio. It serves communities across nine states and provides a range of services, including acute and ambulatory care, a dental plan, and academic business lines. Pro Medica owns and operates 10 hospitals and has an affiliated interest in one additional hospital. The organization employs over 1,300 health care providers through Pro Medica Physicians and has more than 2,300 physicians and advanced practice providers with privileges.

Committed to its mission of improving health and well-being, Pro Medica has received national recognition for its clinical excellence and its initiatives to address social determinants of health. For more information about Pro Medica, please visit promedica.org/aboutus.

Benefits:

We provide flexible benefits that include compensation and programs to help…