Licensed Diagnostic Assessor

Must be available between 4:00 PM–8:00 PM, 2–3 days per week.

Employees who work weekend shifts receive an additional $1.50 per hour.

At Personal Growth Counseling Services, we believe every individual deserves compassionate, effective, and personalized support on their path to wellness. Based in Toledo, Ohio, our mission is to empower individuals and families to achieve emotional well-being and personal growth through expert mental health services. Our team of Licensed Social Workers and support staff are committed to client-centered care and community impact.

The Licensed Diagnostic Assessor, Lead serves as both a clinical provider and operational leader for the Assessment Department. This role is responsible for conducting diagnostic assessments while overseeing assessment workflows, scheduling efficiency, communication standards, and departmental productivity.

The Licensed Diagnostic Assessor, Lead ensures assessments are completed in a timely manner, families receive clear and consistent communication throughout the assessment process, and assessment staff remain accountable to agency expectations. This position acts as the primary point of contact for assessment operations and serves as the liaison between the Assessment Team, Clinical Leadership, and Administrative Departments.

The Licensed Diagnostic Assessor, Lead will oversee assessment scheduling, monitor assessment completion timelines, coordinate reschedules, track productivity metrics, provide support and guidance to assessors, and identify process improvements that enhance client access and operational efficiency.

• Conduct comprehensive mental health assessments using DSM-5 criteria and agency-defined protocols.
• Provide diagnostic impressions, clinical recommendations, and treatment planning guidance.
• Deliver assessment services in community settings, schools, homes, offices, and other approved locations.
• Maintain timely, accurate, and compliant clinical documentation within the EHR.
• Ensure all assessment reports are completed within agency-established timelines.
• Collaborate with providers, referral sources, community partners, and treatment teams to support continuity of care.
• Uphold all ethical, confidentiality, and compliance standards.

• Provide day-to-day oversight of the Assessment Team.
• Monitor assessor caseloads, productivity, scheduling efficiency, and assessment completion rates.
• Ensure assessments are assigned appropriately and completed within required timelines.
• Track assessment referrals from intake through completion and transition to ongoing services.
• Conduct regular review of pending, overdue, canceled, and rescheduled assessments.
• Identify workflow bottlenecks and implement solutions to improve department efficiency.
• Support onboarding and training of new assessors.
• Serve as a resource and mentor to assessment staff regarding policies, procedures, and best practices.
• Assist leadership with performance monitoring and accountability measures for assessment staff.

• Oversee assessment scheduling processes to ensure optimal utilization of assessor availability.
• Manage assessment reschedules, cancellations, and no-show follow-up procedures.
• Ensure assessment appointments are accurately maintained and updated in scheduling systems.
• Coordinate directly with families, referral sources, and internal staff regarding assessment scheduling needs.
• Maintain visibility of assessor calendars and proactively address scheduling conflicts.
• Ensure assessment staffing coverage is maintained during absences and schedule changes.
• Reduce reliance on Front Desk staff by assuming primary operational ownership of assessment scheduling workflows.

• Ensure timely and professional communication between assessors, clients, and families.
• Monitor responsiveness to client inquiries related to assessments.
• Assist in resolving scheduling concerns, service barriers, and communication issues.
• Promote a positive client experience throughout the assessment process.
• Serve as an escalation point for assessment-related concerns before involvement from Clinical Leadership.

• Maintain department tracking systems for referrals, scheduled assessments, completed assessments, reschedules, cancellations, and pending cases.
• Generate weekly and…