Cyber SDC- Purview and Defender Office Operations Lead Eng - Senior - Consulting

Cyber SDC
- Purview and Defender for Office Operations Lead Eng - Senior - Consulting - Location Open

Join to apply for the Cyber SDC
- Purview and Defender for Office Operations Lead Eng - Senior - Consulting - Location Open role at EY

Location:

Anywhere in Country

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world.

• Administer Microsoft Purview, Microsoft Defender for Office, and eShare, ensuring optimal performance and availability of the platforms.
• Configure and manage security settings, policies, and policy exceptions within Microsoft Purview, Defender for Office, and eShare.
• Follow change management life cycle for all configuration changes by testing in DEV and QA prior to promoting to Production through documenting change requests in Service Now.
• Respond to user incident tickets where a security tool has hindered their ability to perform a task (e.g., send email, receive email, copy to USB). Ensure tickets are resolved per SLAs.
• Troubleshoot and identify root cause of user’s issue, implementing configuration change if required. Keep user informed through process with updates. Escalate to client stakeholders as required.
• Create and maintain user support documentation, including KB articles, known issue posts, and SharePoint informational materials.
• Work closely with supporting IT, security, and email teams to integrate Microsoft Purview, Defender for Office, and eShare with existing systems and workflows.
• Communicate effectively with stakeholders to report on operational status, escalations, blockers, and recommendations for improvement.
• Monitor and report on data classification usage and data loss prevention (DLP) policy hits.
• Stay updated on the latest features, updates, and best practices related to Microsoft Purview, Defender for Office, and eShare.
• Identify opportunities for process improvements and automation within the operations of Microsoft Purview, Defender for Office, and eShare.
• Automate repetitive activities through scripting (Power Shell, Python) and automation (Tines, Power Automate, etc.)>
• Maintain accurate documentation and SOPs (Standard Operating Procedures) of current configurations, processes, and procedures related to Microsoft Purview, Defender for Office, and eShare operations.
• Generate reports on workstream performance and metrics for management review.
• Keep an updated project plan on a weekly cadence and report to stakeholders and project management as timelines shift or are delayed.
• Work alongside an international team across multiple time zones.
• Identify asks from client stakeholders and assign to team members based on interest, skillset, and bandwidth. Track tasks to completion and provide updates to requesting stakeholders.
• Provide team with technical support as an SMR on in-scope technologies.
• Escalate issues and roadblocks to EY leadership as needed.

• Bachelor’s degree in Computer Science, Information Technology, Cybersecurity, or a related field.
• 3+ years of proven experience in managing and supporting security and compliance solutions within Microsoft Purview and Microsoft Defender for Office.
• Excellent problem-solving skills and attention to detail.
• Strong communication and interpersonal skills.
• Scripting experience, including Power Shell, Python, etc.
• Automation experience, including Tines, Power Automate, etc.
• Ticket and change management experience in Service Now.
• Experience with leading an international team across multiple time zones.

• Experience or knowledge in eShare technologies.
• Experience with dashboarding and metrics, including through Excel, Power
  
  BI, Splunk, etc.
• Experience maintaining multiple security tenants, GCCH and Commercial versions.
• Relevant certifications (e.g., Microsoft Certified:
  Security, Compliance, and Identity Fundamentals, Microsoft Certified: Azure Security Engineer Associate, CISSP, CIPT).

• We offer a comprehensive compensation and benefits package where you’ll be rewarded based on your performance and recognized…