ServiceNow Financial Services Transformation Leader - Senior Manager - Tech Consulting

Service Now Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location

Join to apply for the Service Now Financial Services Transformation Leader - Senior Manager - Tech Consulting-Open Location role at EY.

Location:

Anywhere in Country

In the digital economy, it takes more than good ideas and strong leadership to thrive. Upgrading outdated processes, systems and information is vital – but can be a risky investment in a rapidly changing environment. Some of the most prestigious businesses worldwide look to EY for authoritative, agile, and efficient solutions for business decision‑making. As a Service Now Consulting Senior Manager you will play a leading role in that mission, providing the competitive edge our clients need to overcome some of the biggest creative and technical challenges.

The opportunity:

You will lead Service Now Transformation teams in a rapidly growing area of the business. It is a client‑facing role, where you will showcase your ability to motivate and develop teams and establish and maintain client relationships. You will grow your consulting, technical and team leadership skills, and build relationships that define your career.

This role is pivotal in ensuring EY’s position as a leader in financial services, driving leading‑practice implementations and creating strategic roadmaps that deliver measurable business outcomes. You will build and manage the delivery of technology transformation projects and programs that align with our organizational strategy. You will provide assurance to leadership by managing timelines, costs, and quality while leading both technical and non‑technical project teams in the development and implementation of technology solutions and infrastructure.

As a Senior Manager, you will play a pivotal role in the effective management and delivery of complex processes, solutions, and projects. You will navigate operational and organizational dynamics while maintaining a strong focus on quality and risk management.

Key responsibilities include:

• Leading engagement delivery and managing client relationships on a daily basis.
• Accountable for program/project management, ensuring that all objectives are met.
• Developing resource plans and budgets for engagements, managing engagement economics effectively.

• Lead end‑to‑end Service Now implementations for financial services clients across Service Now applications and product suites, ensuring projects are delivered on time and within budget, enabling both functional and technical excellence.
• Ability to drive and support sales activities alongside EY pursuit teams, including developing proposals, engagement estimates and participating in sales presentations.
• Lead and develop strategies for Service Now‑enabled transformations, working with senior client executives on business cases, transformation roadmaps, detailed plans and solution architectures.
• Act as an engagement or workstream lead across all aspects of a Service Now ITOM/CMDB project and solution delivery including design, configuration/development, testing and deployment phases.
• Manage 2‑3 engagements and mentor multi‑disciplinary teams of 10+ resources, including offshore consultants, developers and testers.
• Build and foster client relationships, demonstrating the value of EY services.
• Excellent business acumen, making fact‑based decisions and resolving conflicts.
• Provide guidance and industry‑leading practice expertise for Service Now service management implementations across business functions (non‑IT), matching specific business objectives through process and technology transformation.
• Analyse a company's service‑management functional capabilities—people, process, and technology—to provide leading‑practice recommendations and contribute insights to strategic roadmaps.
• Lead client process‑design sessions and facilitate requirements workshops with functional and/or business‑process subject‑matter experts.
• Experience in waterfall and agile delivery models, including supporting management activities such as planning, status reporting, budgets and risk/issue logs.
• Drive the creation of…