Information Technology Business Relationship Manager

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Founded over 35 years ago, First Quality is a family-owned company that has grown from a small business in McElhattan, Pennsylvania into a group of companies, employing over 5,000 team members, while maintaining our family values and entrepreneurial spirit. With corporate offices in New York and Pennsylvania and 8 manufacturing campuses across the U.S. and Canada, the companies within the First Quality group produce high-quality personal care and household products for large retailers and healthcare organizations.

Our personal care and household product portfolio includes baby diapers, wipes, feminine pads, paper towels, bath tissue, adult incontinence products, laundry detergents, fabric finishers, and dishwash solutions. In addition, we manufacture certain raw materials and components used in the manufacturing of these products, including flexible print and packaging solutions.

Guided by our values of humility, unity, and integrity, we leverage advanced technology and innovation to drive growth and create new opportunities. At First Quality, you’ll find a collaborative environment focused on continuous learning, professional development, and our mission to Make Things Better.

We are seeking a IT Business Relationship Manager (BRM) for our First Quality Homecare Division, a leading Consumer Packaged Goods (CPG) manufacturing company, with facilities in Salt Lake City, Utah and Ontario, Canada. This role is responsible for aligning IT solutions and services with the division’s business goals, driving digital transformation, and fostering collaboration to optimize operational efficiency, innovation, and growth.

The BRM will proactively identify technology needs, manage stakeholder relationships, and ensure the successful delivery of IT services & initiatives that enhance manufacturing processes, product development, or customer engagement.

Key Responsibilities:

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  Strategic Leadership: Act as the primary point of contact for the First Quality Homecare Products leadership team, building strong relationships to understand business objectives, challenges, and opportunities within the CPG manufacturing environment. As a member of the IT Leadership Team the BRM is also responsible for ensuring the IT strategic roadmaps are aligned with the needs of the division.
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  Business Needs Analysis: Collaborate with division stakeholders to assess current processes, identify pain points, and translate business requirements into actionable IT strategies and solutions.
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  Strategic & Tactical Prioritization: As the bridge between the division and IT the BRM is on point to ensure the right prioritization is assigned to all work needed by IT. From strategic projects to day to day incidents the BRM ensures the appropriate prioritization is assigned and understood.
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  Technology Advocacy: Promote the adoption of innovative technologies (e.g., IoT, automation, ERP systems, data analytics) to improve manufacturing efficiency, supply chain visibility, or consumer insights, aligning with industry trends in the CPG sector.
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  Project Oversight: Partner with IT project teams to ensure the successful execution of initiatives, including system implementations, upgrades, and integrations, while managing timelines, budgets, and stakeholder expectations.
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  Change Management: Facilitate smooth transitions during IT deployments by providing training, communication, and support to division employees, minimizing disruption to manufacturing or business operations.
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  Performance Metrics: Define and track key performance indicators (KPIs) to measure the impact of IT solutions on division goals, such as production uptime, cost reduction, or time-to-market for new products.
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  Risk Management: Identify and mitigate risks related to IT services and projects, ensuring compliance with industry regulations (e.g., FDA, GMP) and company policies.
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  Continuous Improvement: Gather feedback from division stakeholders to refine IT services, address emerging needs, and…