ServiceNow - Strategic Portfolio Mgmt; SPM Senior - Tech Cons

Service Now - Strategic Portfolio Management (SPM) Senior Consultant (Tech Cons)

Location:

Anywhere in Country

At EY, we aim to shape your future with confidence, creating a collaborative environment that fosters growth and innovation.

You will lead Service Now Transformation teams in a rapidly growing area, bridging business needs with technical solutions and delivering impactful Service Now SPM implementations. As a senior consultant, your role will balance client relationship management, team leadership, and solution design.

• Engage with business stakeholders to evaluate business models and processes.
• Analyze new technology solutions to verify they meet business requirements.
• Collaborate with technical teams to design and deliver system architecture solutions.

• Lead end-to-end Service Now SPM projects, including design, configuration, testing, and deployment.
• Manage and mentor a multi-disciplinary team of 3–5 resources, including offshore consultants.
• Guide clients through process and design workshops and facilitate requirement sessions.
• Apply industry-leading practices for Service Now SPM implementation, aligning business objectives with process and technology transformation.
• Use both waterfall and agile delivery models for planning, status reporting, budgeting, and risk management.

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related field.
• 2–4 years of Service Now SPM project experience.
• Service Now Certified Systems Administrator (CSA) or Certified Application Developer (CAD).
• Service Now Certified Implementation Specialist – Strategic Portfolio Management.
• 3+ years of Big 4 or equivalent consulting experience.
• Excellent written and verbal communication, adaptability, problem‑solving, teamwork, and relationship building.
• Experience leading and supervising teams.
• Valid U.S. driver’s license and willingness to travel as needed.

• Service Now Certified Master Architect (CMA) or Certified Technical Architect (CTA).
• Service Now Certified Implementation Specialist – ITSM or Data Foundations.
• Experience with Service Now AI solutions (Now Assist, Agentic, AI Control Tower).
• Performance analytics and reporting certification.

• Competitive salary range: $102,500 - $187,900 (US); $122,900 - $213,400 for specific markets.
• Comprehensive benefits: medical and dental coverage, pension, 401(k), and paid time off.
• Hybrid work model: 40–60% in‑person time for external client roles.

EY provides equal employment opportunities to employees and applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity/expression, pregnancy, genetic information, national origin, protected veteran status, disability status, or any other legally protected basis. EY commits to providing reasonable accommodation for qualified individuals with disabilities. For assistance, contact 1‑800‑EY‑HELP3 (Option 2 for candidate‑related inquiries, Option 1 for candidate queries, Option 2 for candidates with an inquiry) or email

Apply today to join EY’s technical consulting team. EY accepts applications on an ongoing basis.