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Information Technology Specialist

Job in Toledo, Lucas County, Ohio, 43405, USA
Listing for: Russell Tobin
Full Time position
Listed on 2026-11-01
Job specializations:
  • IT/Tech
    HelpDesk/Support, Technical Support
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support
Salary/Wage Range or Industry Benchmark: 24 USD Hourly USD 24.00 HOUR
Job Description & How to Apply Below
IT Help Desk Agent

Location:

Columbus, OH

Pay: $24/hour

Contract:

12 months (potential for extension or permanent hire)

A large financial services company is looking for an IT Service Desk Agent to provide top-notch technical support. You'll be the first point of contact for IT issues, ensuring smooth operations and excellent customer service.

What You’ll Do:
  • Answer IT support calls and resolve issues quickly
  • Provide excellent customer service with active listening and empathy
  • Use a knowledge base and ticketing system to track and solve problems
  • Communicate clearly via phone, chat, and documentation
  • Collaborate with teams and follow company policies
What You Need:
  • High school diploma or GED (plus relevant work experience)
  • 2-5 years of chat support experience in a fast-paced setting
  • Strong problem-solving skills & self-motivation
  • Excellent customer service & communication skills
  • Ability to troubleshoot software & hardware issues
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