Field Operations Lead

Summary

The primary purpose of this position is to act as field supervisor and liaison between the Manager of Access and Operations, Vice President of Public Safety and Toledo and/or Lucas County Law Enforcement and other protective service groups. The Field Operations Lead represents the Agency’s interests in matters involving safety and security. The incumbent is responsible for communicating and building trust and relationships with residents for matters pertaining to police, safety and security, and investigations when activities and incidents occur at any LMH property.

The incumbent is also responsible for coordinating and supervising the Agency’s utilization of safety and security personnel in the field under the direction of the Manager of Access and Operations and at the request of the Vice President of Public Safety, including but not limited to, permanent and contracted personnel. All activities must support Lucas Metropolitan Housing (LMH) mission, strategic goals, and objectives.

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed.

• Serves as the Agency’s first line field supervisor and field training officer for all safety and security personnel.
• Routinely confers with LMH Public Safety officers, staff, and responding Toledo Police and Lucas County Sheriff Departments in the field to integrate safety and security programs on behalf of LMH and at the request of the Manager of Access and Operations.
• Remains visible to residents and builds relationships out in the field with residents, staff, community partners; focuses on resident relationships.
• Carries out and ensures staff are following standard operating procedures for LMH building and site security; reviews the current security services provided at all LMH developments and administrative buildings; documents inefficiencies, damage, or revisions of issued or on-site equipment and required training to improve effectiveness and safety of staff, sites, and procedures.
• Supervises and coordinates at the direction of the Manager of Access and Operations, the deployment and assignment of LMH Public Safety officers and in conjunction with local law enforcement, Fire, EMS, and other public or social service personnel.
• Communicates regularly with LMH Public Safety officers, Property Managers, residents, and responding local law enforcement for effective utilization and response of personnel for special investigational services of a confidential nature, proactive measures, and emergency response including schedules, assignments, supervision, training, and review of staff under the direction of the Manager of Access and Operations.
• Responds to, supervises, and reports back to the Manager of Access and Operations, to all situations, calls, or emergencies that may present a safety or security threat to LMH residents, staff and community.
• Investigates complaints, reports, and other related issues involving LMH staff and residents, prepares documented reports, findings, or actions to the Manager of Access and Operations.
• Prepares written reports and instructs subordinate personnel on improving techniques in the field in dispatching operations, logging safety or security incidents under the direction of the Manager of Access and Operations.
• Works as a liaison with residents and staff and may be required to conduct presentations or briefings on safety/security matters with LMH personnel at the discretion of the Manager of Access and Operations.
• Meets all job safety requirements and all applicable OSHA/PERRP safety standards that pertain to essential functions and maintains licenses and certifications as required.
• Performs other duties as assigned.

• Leadership:
  Provides direction by clearly and effectively setting course of action for department and subordinates; manages performance by providing regular feedback and reinforcement to subordinates.
• Job Knowledge:
  Exhibits requisite knowledge, skills, and abilities to perform the position effectively. Demonstrates knowledge…