Branch Manager

Position Overview

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company’s success. As a Branch Manager within PNC's Retail branch organization, you will be based in Toledo, OH at the Reynolds and Hill branch.

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:
Customer Focused, Managing Risk, and Fundamental Expectations of Our People Managers.

• Responsible for leading all aspects of branch performance. Drives revenue and customer loyalty through consultative interactions with clients, and solutions that help them achieve financial well-being. Creates a differentiated customer experience, making banking easy in an omni-channel environment. Collaborates with a broad range of eco‑system partners. Accountable for risk management and compliance. Builds a high‑performing team through attraction, onboarding, coaching, and development of branch team members.
• Utilizes a branded sales process to achieve sales targets and customer loyalty. Grows branch revenue through the acquisition and share‑of‑wallet growth of consumer and business households and through collaboration with eco‑system partners. Drives business banking results primarily through business development and community involvement activities. Coaches to consultative selling to drive results and enable customer financial well‑being. Has foundational understanding of balance sheet and income statement.
• Manages and coaches to the delivery of a differentiated client experience. Coaches the team to confidently engage with customers in technology‑enabled interactions, providing solutions and advice‑oriented consultation that improves client financial well‑being. Leads effective problem resolution, making banking easy for customers. Connects all of PNC, delivering a seamless customer experience in an omni‑channel environment.
• Drives the employee experience. Responsible for acquiring and retaining talent through effective onboarding, coaching and development. Makes talent development a priority for all branch team members. Ensures employees achieve performance and activity expectations through effective and ongoing performance management. Models PNC values by cultivating and supporting an inclusive workplace.
• Manages operational, human capital, reputational and business risk. Exercises leadership, authority and sound decision‑making to mitigate sales practice risk. Ensures compliance with regulatory guidelines and adherence to established policies and procedures.

Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position.

Accountability, Banking, Client Counseling, Customer Experience (CX), Customer Loyalty, Decision Making, People Management, Proactive Approach, Results‑Oriented

Branch Banking Services, Digital Awareness, Effective Communications, Managing Multiple Priorities, Sales Management

Roles at this level typically do not require a university/college degree, but do require related experience or product knowledge to accomplish primary duties. Typically requires 3+ years of related experience. In lieu of a degree, a comparable combination of education, job‑specific certification(s), and experience (including military service) may be considered.

No Degree

No Required Certification(s)

Candidates being considered for this position will be subject to additional background checks as required by Consumer Financial Protection Bureau regulations.

Base Salary: $47,500.00 – $98,000.00. Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive…