Community Outreach Specialist - Bridge Program

Community Outreach Specialist – Benefit Bridge Program

Harbor is seeking a Community Outreach Specialist to join the Toledo team! This position works independently, under the guidance of leadership, to interface with a wide range of community members, stakeholders, and employers, conducting strategic outreach and community organizing efforts to advance the Benefit Bridge Program and increase community awareness for referrals.

Position is full-time, 40 hours per week.

• Minimum of Bachelor’s degree in counseling, social work, education, communication, marketing, or closely related behavioral/mental field from an accredited college or university, plus 1 year of experience in community outreach; or an Associates’ degree plus 3 years’ experience in community outreach; or 5 years’ experience providing community outreach to promote programming.
• Preference will be given to candidates who are licensed in Ohio (LSW or LPC) and to the candidate who has experience in promoting social service programs.
• Must be proficient and accurate in computer use, including Microsoft Word.
• CPR/First Aid Certification required within 90 days of employment.
• Must have a valid driver’s license, acceptable driving record, and show proof of personal auto insurance policy to be deemed insurable with Harbor’s vehicle insurance carrier.

• Maintain contact and event repository for tracking.
• Utilize Salesforce for general documentation.
• Responsible for accurate and timely documentation which includes Activity/Progress Notes, Employer job orders, Employer Contacts, Meeting notes, Incident Report forms and any other forms necessary to document services provided.
• Types documentation in the format appropriate and acceptable to Harbor.

• Collaborate with Harbor Marketing to build a strong online social media presence by actively engaging with constituents via the program’s website and social media.
• Research, develop, and coordinate design of direct marketing materials (mailers, flyers, newsletters, giveaways, etc.) to promote department activities and programs.
• Implement outreach strategies which meet funding and legislated requirements; organize, facilitate, and lead community meetings, keep records or minutes as appropriate; create and conduct presentations, prepare curriculum and materials for the education of the community and other service providers.
• Promote the Benefit Bridge Program and collaborate with community organizations, employers, Human Resource departments, community members and/or other stakeholders.
• Act as a liaison between the Benefit Bridge Program and the community and report all updates to Lucas County Jobs and Family Services.
• Train, mentor, educate, and guide Benefit Bridge staff on the community outreach and engagement requirements for the program.
• Plan, organize, and participate in celebration events designed to strengthen relationships between local neighborhoods and other partners.
• Plan, attend, and give presentations at community events, workshops, orientation events, and presentations; partner with other agencies and employers to promote Benefit Bridge Program.
• Generate orders and provide promotional materials to the public; manage distribution and inventory of publications.

• Demonstrates understanding of current technology and trends in the profession.
• Techniques for building and maintaining strong partnerships with community organizations relevant to the area(s) of responsibility.
• Practice the policies and procedures relating to the Benefit Bridge Program through Lucas County JFS and Harbor.
• Techniques for providing a high level of customer service by effectively working with the public, vendors, contractors, and County staff.
• Techniques of effective oral and written communication; proper spelling, grammar, and punctuation.
• Modern equipment and communication tools used for business functions and program, project, and task coordination, including computers and software programs relevant to work performed.
• Develop and implement effective community outreach programs.
• Actively recruit for the Benefit…