Retail Shortage Control - Part Time

Overview

Join our team as a Shortage Control Associate and contribute to a secure shopping environment while delivering exceptional customer service. A Shortage Control Associate (SCA) supports store security, engages with customers and associates, and helps reduce theft and dishonest activities at entrances, exits, and high‑risk areas.

• Maintain a professional appearance and follow designated dress standards, including radio and earpiece use.
• Stand at the front of the store, remain vigilant, and greet every customer entering or exiting with a warm, confident greeting to promote a sense of control and security.
• Monitor the store vicinity to reduce opportunities for theft, shoplifting, and other dishonest activities.
• Identify and report theft incidents or suspicious subjects to the Manager on Duty.
• Apply knowledge of shortage reduction programs and participate in store rallies and safety initiatives as directed.
• Assist in training associates on shortage reduction processes and model safe practices.
• Understand and communicate how the role contributes to protecting store assets and maintaining a secure environment.

• Develop knowledge of top shortage areas and programs aimed at theft reduction.
• Effectively communicate theft prevention information to team members and leadership.
• Conduct bag and package checks in a manner consistent with safety and security standards and store policy.
• Collaborate with the Manager on Duty to ensure clear communication and operational effectiveness.

• 1+ years of experience in customer service, hospitality, retail, Asset Protection, Loss Prevention, or Operations is preferred.
• Ability to stand and walk for extended periods and to visually monitor the store environment.
• Ability to maintain confidentiality and to review, analyze, and comprehend business trends.
• Positive demeanor, strong posture, and energetic greeting; ability to work in a fast-paced, high-pressure environment with disciplined decision making.
• Excellent communication with customers and co-workers; strong leadership skills to foster productive relationships.

• Location:
  
  01167 - Toledo
• Position Type:
  Regular Part-Time
• Base Pay: $13.00 per hour
• Employment Type:
  
  Part-time
• Flexible schedule required, including nights, weekends, and holidays as needed.

Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.