Sales Operations Specialist

Sales Operations Specialist – Libbey

Join Libbey’s team as a Sales Operations Specialist. This role supports growth across our Food service, Retail, and B2B channels by providing sales support, CRM administration, data analysis, and project management.

• Provide dedicated support and effective communication to the regional sales team across all channels, assisting with transactional and operational responsibilities.
• Act as a liaison between Sales and internal departments (Pricing, Customer Service, Supply Chain, Marketing) to ensure process efficiency and alignment.
• Manage sales lead uploads and support lead generation efforts, including researching contact information and qualifying leads.
• Administer and maintain the CRM system, ensuring data accuracy, user adoption, and continuous process improvement.
• Develop, document, and optimize sales processes, including lead management, opportunity tracking, and pipeline reporting.
• Create and maintain training materials for CRM use, reporting, and dashboards; conduct related training sessions for the sales team.
• Analyze sales data to identify trends, monitor KPIs, and generate actionable insights to inform business strategy.
• Build and manage dashboards and reports in Power BI and CRM platforms to visualize sales and performance metrics.
• Lead and support projects aimed at implementing new systems or enhancing existing sales and CRM processes.
• Diagnose operational issues, analyze root causes, and develop data‑driven solutions to improve efficiency and effectiveness.
• Collaborate cross‑functionally to identify opportunities for process automation and workflow streamlining.

• High school diploma or GED required; bachelor’s degree in business or related field preferred.
• 3–5 years of sales support experience preferred.
• Strong organization, attention to detail, and high level of accuracy.
• Proficiency in Microsoft Dynamics 365 CRM, Power BI, Canva, and Scribe preferred.
• Advanced knowledge in MS Office, especially Excel with formulas and pivot tables.
• Excellent communication, persuasion, and influence skills.
• Strong analytical, problem‑solving, and interpersonal skills.
• Ability to multitask, prioritize, and manage multiple priorities simultaneously.
• Willingness to learn and develop key skills to advance career.

Libbey is an Equal Employment Opportunity (“EEO”) Employer. We are committed to an inclusive workplace, free of harassment and discrimination.