Personal Banker Associate - Lagrange​/FC

Personal Banker Associate I – Lagrange/Central FC

Join Fifth Third Bank as a Personal Banker Associate I in the Lagrange/Central Financial Center. The role focuses on delivering outstanding customer service and applying consultative sales techniques to meet client financial needs.

• Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs.
• Maintain an in-depth knowledge of retail consumer and small business products and recommend appropriate solutions using our value proposition.
• Utilize CAMP and other marketing tools to proactively reach out to customers and set appointments for periodic financial reviews.
• Primarily focus on cross‑selling to existing customers and engaging in outside sales activities such as Membership Advantage presentations, business sales calls, and community financial literacy events, as directed.
• Establish close working relationships with assigned business partners (Mortgage, Small Business, Commercial, and Investment) and refer customers when appropriate to provide holistic financial solutions.
• Consistently meet or exceed customer experience and individual/team production goals and enhance year‑over‑year revenue growth as measured by the Financial Center P&L.
• Provide guidance to CSRs regarding the sales and referral process.
• Promote customer satisfaction with a friendly, helpful demeanor and professionalism.
• Act with confidence by answering customer questions and owning customer issues.
• Maintain a position of trust and responsibility by keeping all business confidential.
• Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times.
• Adhere to established policies and procedures while opening/servicing the full range of Retail products.
• Participate in the consumer loan and bankcard process, owning sourced loans from application through closing.
• Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager.
• Keep up to date on Retail procedures to mitigate fraudulent activity and unnecessary risk or exposure.

• College degree or work experience providing transferable skills, or a combination of education and experience.
• Experience in the financial industry preferred.
• Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer households and/or cross‑sell to established customers.
• Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information.
• Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.
• Demonstrated ability to develop a working knowledge of Retail policies and procedures to make sound decisions.
• This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website provides the MU4R questions and registration required for employment.

• Normal office environment.
• Extensive computer screen viewing.
• Training requires travel within the affiliate and periodic off‑site classroom sessions.

At Fifth Third, employees enjoy a comprehensive benefits package and competitive base salary. For full details, visit

Location:

Toledo, Ohio 43608.

Fifth Third Bank, National Association is proud to have an inclusive culture and promote equal employment opportunity in all employment decisions, regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status, or any other legally protected status.

Fifth Third does not accept resumes from agencies without an active agreement. Any unsolicited resumes—no matter how they are submitted—are considered the property of Fifth Third and Fifth Third will not be responsible for any associated fee.