Field Service Engineering Technician

About Gleason
With more than 2,200 employees and 13 manufacturing facilities worldwide, Gleason Corporation is a leader in gear technology. Gleason's product and service offerings include gear and transmission design software, gear manufacturing machines and related accessories, gear metrology equipment and automation systems. Gleason products are used by customers in e-mobility, commercial vehicles, aerospace, agriculture, mining, sustainable energy, construction, power tools, marine and many other industries
Working for Gleason, you will be connected to work that matters, putting your expertise to its best use while developing skills for the future. The result is a career defined by you, supported by Gleason and built on tangible accomplishments. As we continue to grow and evolve, we are looking for the right people to join us on our mission. If you are interested in being part of our team, there are a few things you should know:
We are energized by challenges and the effort needed to solve them. We like working with people who are positive, adaptable and growth-minded. We care how work gets accomplished and are deeply invested in the success of our customers and colleagues. If this sounds like you, we invite you to read on and learn more.

Why work at Gleason?

• Excellent benefits package including a 6% Company 401(k) match
• Flexible scheduling options available in some departments
• NYS Certified Apprenticeship Program
• Shift premiums for 2nd and 3rd shifts
• Formal and informal development opportunities.

Position Summary:

• Performs technical support to customers at their manufacturing facilities including machine tool troubleshooting, repair, and installation of electro-mechanical systems, subsystems and components.
• Professionally interacts with customer personnel including shop floor maintenance technicians, supervisors, and machine operators. Effectively communicates to remote support staff at Gleason including service team members, supervision, and engineering to gather technical information. Professionally and thoroughly document troubleshooting steps, findings, and repairs implemented. Actively communicates status and planned next actions to customers, keeping them informed of repair status.
• Performs extensive travel domestically and internationally including multi-week deployments for service projects and/or machine installations.

Job Responsibilities:

• Maintain the highest level of integrity and trustworthiness in all actions and personal behaviors. Continually apply a high level of personal accountability to drive closure to customer issues.
• Work interdependent with customer personnel, 3rd party electricians, mechanics, millwrights, senior Gleason service or application engineers and other skilled trades to complete tasks of a project and/or machine tool cell installations.
• Perform service and travel activities according to company policies and safety standards. Understand and practice governing safety requirements within Gleason facilities and/or those in affect at customer plants.
• Continuously improve personal and technical skills to service machines to customer’s satisfaction by keeping current with product technology as measured by ability to troubleshoot various machine models.
• Trouble-shoot, repair, and replace electrical systems and sub-systems with a sound understanding of complex circuitry including components such as; CNC drives/amplifiers, servomotors, PLC’s, glass scales, rotary encoders, safety switches, and similar electrical/electro-mechanical components employed in advanced machine tool systems.
• Communicate, both verbally and in written format(s) the status of machine trouble-shooting, repair, and operation professionally. Manage on-site (at customer) interactions, using a fact-based communication style including detail of accomplished tasks, results, next steps, and associated timelines for next activities.
• Provide coaching and informal training to customer personnel regarding the efficient and effective use and maintenance of Gleason products.
• Independently analyze machine malfunctions and resolve problems in machine tool system operation/performance.
• Interact with Gleason internal project…