ISP Telecommunications Customer Premise Technician - Level IV - Toledo, Ohio

ISP Telecommunications Customer Premise Technician - Level IV - Toledo, Ohio

Join the nation’s leading independent service provider for critical telecommunication and renewable energy infrastructure. Pearce delivers comprehensive engineering, maintenance, repair, and repowering solutions, ensuring the seamless operation of wireless and wireline telecom, commercial and utility‑scale solar and wind projects, EV charging stations, and large‑scale power generation, critical power, and energy storage assets.

The Telecom Customer Premise Technician - Level IV is required to perform detailed installation, integration, and testing of customer premises fiber systems and routers with minimum supervision.

• Master installation skills and testing per Telco standards, performing all Level IV duties with high competence and accuracy.
• Execute comprehensive equipment installation across a wide variety of fiber system installations; conduct system testing and integration.
• Work with transport equipment including Ciena, Fujitsu, Cisco, Nortel, Nokia, DELL, Juniper, etc.
• Apply deep understanding of fiber installation standards and procedures.
• Read and follow Method of Procedures, order specifications, floor plans, equipment, and wiring documentation.
• Maintain accuracy of all required documentation.
• Interface with customers, vendors, and team members to complete, test, and turn up equipment.
• Adhere to company policies, safety procedures, and administrative requirements; review subordinate time and expense documentation.
• Comply with system update requirements of all installation documents.
• Resolve project‑related issues using defined processes.
• Create and maintain MOPs, high‑risk activity reports, work schedules, test records, and project completion reports.
• Perform in‑process and final quality audits to ensure compliance with industry and customer standards.

• Physically place, remove, or modify working and non‑working equipment.
• Install cable trays and/or racking from drawings and engineering documents.
• Install telecommunications equipment cabinets, servers, switches, routers, repeaters, bridges, gateways, multiplexers, transceivers, and firewalls.
• Identify, label, measure, terminate, and route cables supplying AC/DC power or transmitting data.
• Conduct testing and document performance characteristics of hardware and software.
• Perform test and turn‑up along with other integration activities.
• Troubleshoot equipment and technical issues as they arise.
• Validate quality of in‑process and completed work.
• Perform additional duties as requested.

• Minimum 5+ years’ installation experience or equivalent combination of experience and training.
• Prior leadership experience required;
  Verizon installation experience a plus.
• High school diploma with two years technical school or equivalent telecommunications field installation training.
• Common‑sense approach to interpreting written, oral, or diagrammatic instructions.
• Proficient laptop computer skills and experience with applications.
• Full understanding of company and customer policies, procedures, and safety requirements.
• Excellent verbal and written communication skills.
• MS Office (Outlook, Word, Excel, Teams) skills.
• Valid driver’s license; able to pass all pre‑employment background checks and be insurable.

• Travel required within home region using a company vehicle; travel and overnight stays as needed; expenses paid by employer.
• Must be able to lift up to 50 lbs, stand, walk, climb ladders, and crawl in tight spaces.
• Compliance with OSHA standards required.

Base Pay Range: $62,000 USD – $72,000 USD

Pearce offers a family‑friendly, innovative culture with opportunities for growth and competitive compensation. Benefits include health, life insurance, 401(k) with employer match, paid time off, tuition reimbursement, professional development courses, and more. As required for the role, a company vehicle, phone, laptop or tablet, and necessary tools and safety equipment will be provided.

At PEARCE, we are an equal‑opportunity employer dedicated to cultivating an inclusive environment that empowers employees to excel and make a meaningful impact.

Learn more about us at