Junior Field Service Engineer

Location: Toledo, OH or Detroit, MI Work Arrangement: On-site with 100% travel

Hexagon's Manufacturing Intelligence division develops advanced manufacturing technologies that help customers accelerate innovation, improve productivity, and deliver the highest levels of quality through industry-leading inspection and production solutions. As a Junior Field Service Engineer, you will begin your career delivering technical service and support for Hexagon's advanced industrial inspection systems. Following a comprehensive technical training programme, you will install, maintain, calibrate, troubleshoot, and repair complex inspection equipment while providing exceptional customer service across a wide range of industrial environments.

Working alongside experienced Field Service Engineers, you will develop the technical knowledge, problem-solving skills, and customer relationship capabilities needed to become a trusted technical advisor while supporting customers throughout the lifecycle of their equipment. This entry-level position provides an excellent opportunity to build a long-term engineering career within Hexagon's global service organisation.

Field Service Delivery

• Complete a structured technical training programme covering Hexagon products, systems, safety standards, and customer service.
• Install, commission, calibrate, maintain, and repair industrial inspection equipment at customer locations.
• Perform preventative maintenance and scheduled service activities.
• Diagnose and troubleshoot electrical, electronic, mechanical, electromechanical, and software-related issues.
• Support equipment commissioning, system upgrades, and customer acceptance activities.
• Assist senior Field Service Engineers with complex service interventions.

Customer Support

• Deliver professional technical support both remotely and on-site.
• Build positive customer relationships through responsive, high-quality service.
• Communicate technical information clearly to customers.
• Provide operator guidance and basic user training.
• Support customer satisfaction by delivering work safely, professionally, and on schedule.

Technical Documentation

• Complete service reports and maintenance records accurately.
• Maintain service records in accordance with company quality procedures.
• Record equipment history and technical findings.
• Escalate complex technical issues appropriately.

Health, Safety & Quality

• Follow HSEQ requirements.
• Report safety concerns.
• Maintain company tools and vehicles.

Professional Development

• Participate in ongoing technical and product training.
• Develop expertise across Hexagon technologies.
• Build knowledge of customer applications.
• Continuously improve technical and communication skills.

Required

• Bachelor's degree in a relevant engineering discipline.
• Strong mechanical and electrical aptitude.
• Interest in troubleshooting complex technical equipment.
• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in teams.
• Valid driver's licence.
• Valid passport or ability to obtain one.
• Willingness to travel extensively.
• Ability to work safely in industrial environments.
• Strong commitment to customer service.

Preferred

• Experience repairing mechanical, electromechanical, or electronic equipment.
• Internship, apprenticeship, military, laboratory, or technical field service experience.
• Knowledge of industrial automation, PLCs, electrical systems, or instrumentation.
• Familiarity with Windows and Microsoft Office.
• Experience reading schematics and drawings.
• Knowledge of industrial X-ray, CT, metrology, or inspection systems.

This position may require extensive domestic and international travel, overnight travel, work at customer industrial facilities, lifting…