Resident Services & Support Coordinator

Genacross Lutheran Services

Full Time | Day Shift

Pay: $41,600-$45,760/year based on experience

Luther Ridge, Luther Hills, Luther Grove, Covenant Harbor I & II, and Oak Harbor

Join Genacross Lutheran Services as a Resident Services & Support Coordinator, where you'll help residents maintain their independence by connecting them with community resources, coordinating supportive services, and advocating for their needs.

At Genacross Lutheran Services, we've been serving individuals, families, and communities for more than 160 years. As a faith-based nonprofit organization, we're committed to providing compassionate care and meaningful support that enhances quality of life.

• Support resident independence by assessing individual needs and connecting residents with appropriate services, benefits, and community resources.
• Build meaningful relationships with residents, serving as a trusted point of contact for questions, concerns, and support.
• Coordinate supportive services by working with community organizations, healthcare providers, and local assistance programs.
• Advocate for residents by helping them navigate available resources and address barriers to accessing services.
• Conduct annual apartment visits to assess resident needs, update information, and identify opportunities for additional support.
• Collaborate with community partners to strengthen access to programs and services that promote resident well-being.
• Coordinate program referrals
  , including assigned Home Choice Program transitions and PASSPORT Certification documentation.
• Maintain accurate records and reports
  , including resident assessments, progress notes, and required program documentation.
• Monitor resident needs and concerns
  , communicating significant issues to leadership and following applicable reporting requirements.
• Support program compliance through required monthly reporting, training, and ongoing professional development.

• Bachelor's degree required; degree in Social Work, Human Services, or a related field preferred.
• Valid driver's license required.
• Licensed Social Worker (LSW) or Licensed Independent Social Worker (LISW) preferred.
• Strong communication, organizational, and relationship-building skills.
• Ability to connect individuals with community resources and coordinate multiple services.
• Compassionate, resourceful, and committed to helping individuals maintain their independence.

At Genacross, we believe in caring for our team members just as we care for our residents. We offer a supportive work environment, opportunities to grow, and benefits designed to support your well-being.

• Health, dental, and vision insurance
• 401(k) plan with up to 4% employer contribution
• Generous paid time off (PTO)
• Life insurance and short-term disability
• Health savings account (HSA)
• Employee assistance program (EAP)
• Tuition reimbursement and employee discounts

Benefits vary based on position, schedule, and eligibility.