Member Services Representative

Would you like to join one of the fastest growing brands in the fitness industry? With over 350 locations in the U.S. and internationally, Crunch Fitness is the originator of the no judgments/no limits philosophy. If you're a natural leader who is passionate about helping others, we're looking for you!

WORK WHERE YOU WORK OUT! Crunch Fitness is best known for making serious fitness fun! Our Toledo location is a $3 million-dollar, 29,000 square foot gym filled with awesomeness, including: state-of-the-art cardio and strength equipment, large and small group fitness classes, Ride Studio, Personal Trainers, Fit 3D body scans, a Relax and Recover area with tanning, spray tanning, hydromassage, wellness pod, and so much more!

Reports to:

Manager

Requirements:

Fluent in English

Proficient reading and writing skills

Computer Skills

Strong customer service skills

Responsibilities:

Membership Sales

Greet all members & guests with a smile and wish them well as they exit the club

Check in all members and guests in accordance with company procedures

Give all new guests a tour of the facility

Facilitate any messages on club software at member check-in

Answer phones in courteous, helpful, professional manner

Communicate special events to members and guests

Maintain an atmosphere, which makes members feel welcome

Facilitate all member requests or forward to a manager

Maintain professional disposition at all times

Sell retail products

Schedule member services: tanning, etc

Facilitate payment of member services in accordance with company procedures

Know club facility, services, and schedules

Maintain a clean and organized work area

Assist in all projects as delegated by club management

Follow all policies and procedures in the Employee Handbook

Opening and closing duties

Meetings:

Monthly Department Meetings/Employee Training