Technology Support Specialist

Join to apply for the Technology Support Specialist role at CFS

Base pay range

$24.00/hr - $29.00/hr

Technology Support Specialist (Level 1 & Level
2) Why take a Technology Support Specialist role with our client?

• Join a collaborative IT team in a positive, people-focused environment
• Work in a role that combines technical problem-solving with strong interpersonal interaction
• Gain hands‑on experience across a wide range of IT responsibilities—help desk support, system administration, and project work
• Be mentored by an experienced IT Manager who values growth and professional development
• Enjoy variety in your day—from resolving Level 1 tickets to tackling more complex Level 2 issues

What will the Technology Support Specialist do?

• Manage Level 1 and Level 2 support tickets, providing timely resolution for hardware, software, and network issues
• Deliver technical assistance to end‑users, including new hire setup, imaging, and onboarding training
• Troubleshoot and resolve issues in a hybrid Microsoft environment (Active Directory, Azure, Office 365)
• Perform routine system maintenance, updates, and assist with server patching
• Collaborate on IT projects such as asset lifecycle management, process improvements, and infrastructure upgrades
• Communicate effectively with both technical and non‑technical stakeholders across multiple departments

What The Company Needs In a Technology Support Specialist

• Proven experience in IT support, including handling Level 1 and Level 2 tickets
• Strong knowledge of Microsoft technologies (Active Directory, Azure, Office 365)
• Ability to prioritize and multitask in a fast‑paced environment
• Engaging personality and professional demeanor—comfortable speaking with people at all levels of the organization
• Excellent communication skills for explaining technical concepts to non-technical users
• Familiarity with ticketing systems and documentation best practices
• Willingness to work on‑site 5 days a week

Bonus Points

• Experience supporting users during peak business cycles
• Passion for learning and professional growth
• Ability to build rapport and maintain positive relationships with end‑users

What are the benefits of taking this role?

• Hands‑on exposure to a broad range of IT operations
• Work in a friendly, collaborative environment that values communication and teamwork
• Build new skills while being mentored by experienced IT leadership
• Play a key role in ensuring smooth daily operations through effective technical support
• Enjoy a hybrid schedule with 4 days onsite and 1 remote day

Seniority level

Entry level

Employment type

Full‑time

Job function

Information Technology

Industries

Accounting

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