Technology Support Specialist
Job in
Tolland, Tolland County, Connecticut, 06084, USA
Listed on 2026-01-28
Listing for:
Creative Financial Staffing
Full Time
position Listed on 2026-01-28
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
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Technology Support Specialist (Level 1 & Level
2)
Expected Hourly Rate: $24–$29/hr
Location: Tolland, CT
- Join a collaborative IT team in a positive, people-focused environment
- Work in a role that combines technical problem-solving with strong interpersonal interaction
- Gain hands-on experience across a wide range of IT responsibilities—help desk support, system administration, and project work
- Be mentored by an experienced IT Manager who values growth and professional development
- Enjoy variety in your day—from resolving Level 1 tickets to tackling more complex Level 2 issues
- Manage Level 1 and Level 2 support tickets, providing timely resolution for hardware, software, and network issues
- Deliver technical assistance to end-users, including new hire setup, imaging, and onboarding training
- Troubleshoot and resolve issues in a hybrid Microsoft environment (Active Directory, Azure, Office 365)
- Perform routine system maintenance, updates, and assist with server patching
- Collaborate on IT projects such as asset lifecycle management, process improvements, and infrastructure upgrades
- Communicate effectively with both technical and non-technical stakeholders across multiple departments
- Proven experience in IT support, including handling Level 1 and Level 2 tickets
- Strong knowledge of Microsoft technologies (Active Directory, Azure, Office 365)
- Ability to prioritize and multitask in a fast-paced environment
- Engaging personality and professional demeanor—comfortable speaking with people at all levels of the organization
- Excellent communication skills for explaining technical concepts to non-technical users
- Familiarity with ticketing systems and documentation best practices
- Willingness to work on-site 5 days a week on-site
- Experience supporting users during peak business cycles
- Passion for learning and professional growth
- Ability to build rapport and maintain positive relationships with end-users
- Hands-on exposure to a broad range of IT operations
- Work in a friendly, collaborative environment that values communication and teamwork
- Build new skills while being mentored by experienced IT leadership
- Play a key role in ensuring smooth daily operations through effective technical support
- Enjoy a hybrid schedule with 4 days onsite and 1 remote day
2025#CFSDEC
2025#CBDEC
2025#LI-DS1
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