Control Tower Specialist

Accurate Personnel is hiring immediately for a Control Tower Specialist to join our team in Tolleson, Arizona. This individual will be responsible for overseeing and supporting the end-to-end lifecycle of product movement from vendors to distribution centers and stores. The ideal candidate will possess strong organizational skills with a high attention to detail and accountability, advanced analytical capability, and more listed below.

• Starting at $50,000-$52,000/hour
• Excellent benefits package, including medical, dental, and vision
• Full time hours
• Located in Tolleson, Arizona

• Supervise daily Control Tower and Store Support Command Center operations to ensure all tasks, exceptions, and open items are tracked, addressed, and resolved timely
• Ensure efficient communication between warehouses, logistics teams, TJ Ops, and store operations
• Oversee Control Center functions including store processing, store launching, faulty processing, door closures, DO line clearance, and order adjustments
• Maintain detailed logs and deliver daily and urgent operational reports as required
• Provide biweekly performance reporting and immediate escalation reporting to General Managers and Regional Managers when critical events occur
• Track operational trends using Control Tower data, including store concerns, discrepancies, service levels, capacities, and appointment compliance
• Monitor receiving functions and warehouse processes, including receiving windows, office procedures, dock management, and system workflows
• Support inventory accuracy targets (up to 99.98%) and ensure JIT reporting compliance
• Oversee warehouse appointments daily to ensure adherence to required RDD guidelines and capacity limits.
• Monitor depot level capacity by DC and identify risks related to overbooking or under utilization
• Track allocation and transfer activity (DC to DC transfers) to ensure preparation and receipt within defined timelines
• Support development and maintenance of rolling demand and supply plans to optimize product flow across cross dock, inventoried, transfer, and import channels
• Analyze large volumes of operational data including production schedules, reconciliation reports, capacity usage, and delivery performance
• Translate analytical findings into actionable insights and operational recommendations
• Identify opportunities to reduce costs, improve efficiency, and strengthen end to end supply chain execution.
• Utilize advanced Excel tools, reporting systems, and relational databases to improve speed, accuracy, and decision making
• Collaborate closely with Logistics, Warehousing, Inventory Control, Operations, TJ Ops, and Project Management teams
• Support vendor communication to resolve issues, improve performance, and strengthen partnerships
• Assist TJ Ops with vendor negotiations by providing performance insights and operational support
• Support vendor onboarding and sourcing strategies aligned with supply chain and service objectives
• Monitor and report weather, construction, capacity constraints, or other events impacting DC or store operations
• Proactively notify appropriate departments and leadership of risks or disruptions
• Support response planning and execution to minimize service impact during operational disruptions

• Strong organizational skills with a high attention to detail and accountability
• Advanced analytical capability with the ability to translate data into actionable recommendations
• Strong proficiency in Microsoft Excel (pivot tables, formulas, large datasets)
• Working knowledge of RMS, WMS, and relational databases
• Excellent written and verbal communication skills
• Ability to interact effectively with all levels of management
• Experience managing and leading diverse teams within operational environments
• 2–4 years of experience preferred in supply chain, logistics, inventory control, Control Tower, or distribution operations
• Strong knowledge of forecasting, inventory flow, and operational analytics
• Familiarity with warehouse, dock, receiving, and transportation processes
• Must be able to lift up to 50 pounds at a time
• Must be able to work standing up or sitting down for long periods of time
• Must be able to traverse and access all areas of a warehouse environment
• Must be able to work in a Distribution Center environment with a variation of temperatures.

Accurate Personnel provides equal employment opportunities to all…