Bilingual Customer Service Representative

About the Role

We are seeking a Bilingual Customer Service Representative to join our team at Florida One Insurance (also operating in Texas). As a Full‑time, onsite employee you will engage directly with customers, solving insurance‑related problems and ensuring a positive experience. Your bilingual (English/Spanish) abilities will allow you to serve a diverse client base.

Salary: $42,600–$92,000 annually.

• Medical, Dental, Vision, Life Insurance
• Paid Time Off
• Competitive salary package

With over a decade of industry experience, Texas One Insurance Agency is dedicated to providing personalized coverage tailored to each client’s unique needs. We pride ourselves on delivering exceptional customer service and remain a trusted partner for drivers seeking the best protection at the best price.

• Check emails and voicemails each morning, then assist clients with inquiries about policies, changes, and claims in both English and Spanish.
• Field calls and welcome walk‑in customers, ensuring that each client feels informed, supported, and valued.
• Collaborate with agents to provide exceptional customer service.
• Help clients understand coverage, offer reassurance after an accident, and resolve issues while maintaining high customer satisfaction.

• Strong communication skills in English and Spanish.
• Empathy and compassion when dealing with clients in stressful situations.
• Problem‑solving and critical thinking abilities.
• Strong interpersonal skills and ability to collaborate with team and agents.
• Customer‑centric mindset focused on ensuring client satisfaction.
• Flexibility and adaptability in a fast‑paced environment.

Submit your application today to join a dynamic team that values your skills and supports your growth.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Other
• Industry: Motor Vehicle Manufacturing