Operations Coordinator

Join Heroes Minds ABA as the vital link between our clinical team and our daily operations!

We are seeking a highly organized and experienced Registered Behavior Technician (RBT) to take on a crucial Administrative Assistant role. This unique dual position is perfect for an RBT who excels at both providing direct, high-quality ABA therapy and ensuring the smooth, efficient operation of our center.

• Paid time off
• Training & development

• Clinical Service (Reduced Caseload):
  Provide 1:1 direct ABA therapy following evidence-based protocols to children with Autism, maintaining adherence to the RBT Ethical Code.
• Operational Hub:
  Serve as the center's first point of contact—the face of Heroes Minds for all families, staff, and inquiries.
• Scheduling & Coordination:
  Be the master scheduler, responsible for all client and RBT calendars, processing intake information, managing cancellations, and coordinating emergency staff coverage (including subbing when necessary).
• Team Support & Training:
  Act as a lead trainer and mentor for new RBTs, support BCBAs with clinical documentation and session note audits, and assist with new staff orientation.
• Administrative Excellence:
  Manage front-desk duties, handle all staff and client scheduling in the EMR, run daily reports, and provide outstanding customer service to families and team members.

• Required RBT Certification and a strong commitment to ethical practice.
• Minimum 2 years of ABA experience or previous work in a healthcare/clinical setting.
• Exceptional organizational, communication (written and oral), and problem-solving skills.
• Proficiency in Microsoft Office 365 (especially Outlook, Excel, and Teams).

This role is ideal for a dedicated RBT ready to step up and impact the entire clinic's success by ensuring reliable service delivery and an organized, supportive environment.