Bilingual Medical Receptionist

Company Description

Star Physical Therapy Services is a group of outpatient physical therapy clinics with ten locations across the suburbs and outskirts of Houston, Texas. Founded in 1991, our number one priority has been taking great care of our patients. We strive to provide individualized treatment with hands‑on, compassionate therapy. Our philosophy is to provide the highest quality therapy through personalized care and education.

We support creative and individualized intervention, and our personalized approach ensures patient comprehension and enhances proper treatment progression to secure the best outcome for our patients. Our highly trained staff treats every patient as one of our own. Join our work family and grow with us!

We are seeking a highly organized and personable Part‑Time
Medical Receptionist to join our team at a busy and fast‑paced outpatient physical therapy clinic. This role is the first point of contact for patients and requires exceptional multitasking abilities, excellent customer service, and experience in insurance verification and obtaining authorizations. The ideal candidate thrives in a dynamic healthcare setting and is committed to creating a positive experience for every patient.

• Greet patients in a warm, professional manner and assist with check‑in/check‑out processes
• Answer multi‑line phones, route calls appropriately, and take detailed messages
• Schedule, reschedule, and confirm appointments accurately
• Collect and verify patient demographics, insurance information, and copayments
• Perform insurance verifications and obtain prior authorizations for physical therapy services
• Maintain organized and up‑to‑date patient records in EMR system
• Communicate effectively with clinicians, billing staff, and patients to coordinate care
• Handle general administrative tasks including scanning, faxing, and email correspondence
• Ensure a clean, welcoming front office and waiting area

• Part time without benefits, Monday through Friday
• Fast‑paced clinical setting
• Frequent interaction with patients, staff, and insurance providers

• High school diploma or equivalent (Associate’s or healthcare‑related certificate preferred)
• Minimum 1‑2 years experience in a medical office setting, preferably in physical therapy or other outpatient services
• Proficient in insurance verification and authorization processes
• Excellent interpersonal, verbal, and written communication skills
• Strong multitasking and organizational abilities
• Proficiency with electronic medical records (EMR) and basic computer applications
• Ability to maintain confidentiality and professionalism at all times
• Bilingual required

• Compensation of $16‑20 per hour
• Multiple opportunities for professional development, specialization, and leadership
• Employee discount plans
• Employee Assistance Program (EAP)
• Family‑friendly work environment
• Investment from a company that wants you to succeed and thrive