Software Support Specialist

Benefits:

• Dental, Medical, Vision Insurance
• 401(k) + 401(k) matching
• Training & development
• Bonus based on performance

Generator Supercenter is the company for all your generator needs. We provide high-quality models, have factory certified technicians for repairs and maintenance, and offer turnkey installations. We are the number #1 Generac dealer in North America. Our employees have extensive training to provide a professional experience every step of the way. Our mission is …. To joyfully provide comfort and peace-of-mind for our customers.

To be an outstanding partner to our suppliers. To change the lives of our team members by giving direction, respect, and the opportunity for financial growth. To think and act in alignment with our Creator.

Generator Supercenter is seeking a Software Support Specialist to support the rollout and ongoing success of our Revlinq software platform across locations nationwide. This role is based out of the Tomball, TX Headquarters and is ideal for a technically skilled, customer-focused professional who enjoys problem-solving and helping teams get the most out of new CRM + technology.

The Software Support Specialist is responsible for supporting the successful launch, adoption, and ongoing optimization of the Revlinq software platform across Generator Supercenter locations. This role serves as the frontline support resource for franchisees and internal teams, ensuring system stability, high user adoption, and continuous improvement.

• Serve as first-line support for Revlinq issues from field locations
• Troubleshoot and resolve software, workflow, and user experience issues
• Educate locations on Revlinq features, best practices, and workflows
• Conduct live and virtual training sessions for new locations and employees
• Assist with system integrations and data flow between Revlinq and other platforms
• Support software rollout and go-live activities for new locations
• Escalate complex issues to engineering or product teams with clear documentation
• Collaborate with internal teams to support enhancements and new feature releases
• Collect user feedback and recommend system improvements
• Maintain knowledge base articles, documentation, and training materials

• Experience supporting SaaS platforms, CRM systems, or enterprise software
• Strong troubleshooting and problem-solving skills
• Excellent communication skills with technical and non-technical users
• Comfort working in a fast-paced, growth-oriented environment
• Experience with software integrations or data workflows is a plus
• Ability to manage multiple priorities and meet deadlines

This role offers the opportunity to play a key part in launching and scaling a core technology platform that supports our nationwide growth for the largest network of branded residential dealers in North America. You’ll work closely with cross-functional teams and have a direct impact on how our locations operate every day.

• Ticket resolution time and first-contact resolution rate
• User adoption and feature utilization levels
• Reduction in repeat or recurring issues
• Location satisfaction with Revlinq support
• Successful rollout and stabilization of new software releases

Note:

This job description is not intended to be all-inclusive. The employee may perform other related duties necessary to meet the ongoing needs of the organization.

We are the Largest Residential Generator Installer in the state of Texas and are rapidly expanding across the US. Join us, be a part of our team!

*** You must send in a resume. Walk-in applicants for this position will not be accepted***