Personal Lines Customer Service Representative

Personal Lines Customer Service Representative Tomball Parkway Family Insurance Agency

• 401(k)
• Health insurance
• Vision insurance

The Person al Lines Customer Service Representative at Parkway Family Insurance is responsible for maintaining solid customer relationships by handling existing customer inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and producers while conducting specific service and marketing activities.

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

• Answer all incoming calls to the agency, directing to the appropriate party.
• Handle incoming mail for the agency and taking action as needed.
• Responsible for all agency cancellation notices from companies or finance companies. Communicate with insured to resolve or pass to producer, commercial lines department.
• Support the producer by reviewing upcoming renewals, reviewing liability limits and exposures, and quoting or marketing with other companies/general agents as needed.
• Confer with customers to provide detailed information about products and services, process renewal quotes or marketing renewals, quote renewals to clients, take payments and provide Carrier all requested documentation to proceed with binding coverages.
• Resolve product or service issues by clarifying the customer’s concern, determining the cause, selecting and explaining the best solution to solve, expediting correction or adjustment, and following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system.

• Must hold a Texas Property/Casualty license with at least one year's experience.
• Demonstrate strong knowledge of personal lines insurance products, rating procedures, underwriting procedures, coverages, and industry operations to manage and maintain assigned clients effectively.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills and excellent math and reading skills to perform calculations.
• Possess a sense of urgency, attention to detail, organization, multi-tasking, and follow-up skills, and the ability to handle difficult situations with customers and solve complex problems without direct supervision.
• Have excellent time management skills with a personal accountability mindset as well as technology and computer proficiency, including agency management systems, rating tools, and carrier website navigation.

Compensation: $43,000.00 - $45,000.00 per year

Career advancement in a growing field

With more than 400,000 job openings in the next five years across the U.S., the insurance industry offers a huge opportunity for employment and career advancement. Plus, the industry continues to evolve and provide new careers paths in sales, customer service, analytics, digital marketing, technology, and more.

Flexibility

Insurance can give you a rewarding career and well-rounded life with jobs that are not only fulfilling but may offer flexible schedules and great office culture.

Make a Difference

Independent agents are pillars in their communities and active in local organizations, sponsoring sporting teams or supporting charities.

Job Security

Things change but insurance is here to stay. People will always need it for their car, home, business, travel, and more.

I am always challenged! Every day it is something new. I am challenged to learn new skills to complete projects. I am challenged to understand an industry I came in knowing little about. I am challenged to think outside of the box to be successful in a niche market. I am challenged to become a better writer. I am challenged to be a leader.

I am challenged to think like an owner.