Experienced GM Service Manager​/Director

Join to apply for the Experienced GM Service Manager/Director role at Parkway Family Auto Group

We are looking for an Experienced GM Service Manager/Director to join Parkway Chevrolet in Tomball, TX. In this position, you will oversee the service department to ensure customer satisfaction and efficient operations.

Parkway is locally owned and operated. We have been in the Houston area for more than 40 years. We have three locations:
Parkway Chevrolet, Parkway Family Kia, and Parkway Family Mazda, and we operate elite, state‑of‑the‑art service departments.

• Manage the service department, including staff supervision, scheduling, and training
• Ensure high‑quality service is provided to customers in a timely manner
• Monitor department performance and implement improvements as needed
• Coordinate with other departments to achieve overall business goals
• Forecast goals and objectives for the department and strive to meet them
• Hire, train, motivate, counsel, and monitor the performance of all service department staff
• Understand, keep abreast of, and comply with federal, state, and local regulations that affect service operations (e.g., hazardous waste disposal, OSHA Right‑to‑Know)
• Track unapplied time and work in process for efficiency
• Ensure compliance with manufacturer warranty and policy procedures
• Account for all documents; ensure that none are missing and all are processed correctly
• Hold weekly department meetings
• Monitor and adjust service pricing, both warranty and customer pay
• Work with parts manager to ensure proper parts stocking
• Maintain technician certifications (both GM and ASE)
• Attend manager meetings as requested; hold meetings weekly with technicians and advisors
• Maintain a safe work environment

• Four to ten years of related experience and/or training; or equivalent combination of education and experience
• GM experience preferred
• Large‑volume store experience a must

• Automotive Service Excellence (ASE) Certifications
• Automatic Transmission/Transaxle Certification for Auto/Light Truck
• Brakes Certification for Auto/Light Truck
• Electrical/Electronic Systems Certification for Auto/Light Truck
• Engine Performance Certification for Auto/Light Truck
• Engine Repair Certification for Auto/Light Truck
• Heating and Air Conditioning Certification for Auto/Light Truck
• Manual Drive Train and Axle Certification for Auto/Light Truck
• Suspension and Steering Certification for Auto/Light Truck
• Manufacturer Training
• Valid Driver’s License

• Competitive compensation
• Opportunities for advancement
• Healthcare benefits
• 401(k) plan
• Paid PTO

Job Type: Full‑time, In person

Parkway Family Auto is an equal‑opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.