Operations Director - Multi OEM Group

Location:

Based in Tomball, Texas, with regular travel to all Parkway locations
Position Type:
Full-time, on-site leadership position

Reports To:

President

Parkway Family Auto Group is a local family owned and operated, multi-rooftop automotive group representing Chevrolet,Kia, Mazda, Ford, Chrysler, Dodge, Ram, and Jeep.

Our dealerships include Parkway Chevrolet, Parkway Family Kia, Parkway Family Mazda, Parkway Ford, Parkway Chrysler Dodge Ram Jeep (CDRJ), and Parkway Kia South, with locations in Tomball, Kingwood, Pampa, and Iowa Colony. Our operations also include Scrubway Wash & Lube, fleet services, and wholesale parts.

We are committed to building lasting customer relationships, developing strong teams, and continuously improving performance across our organization.

Parkway Family Auto Group is seeking an experienced Group Fixed Operations Director to lead fixed operations across our multi-rooftop, multi-OEM organization.

This position has group-level responsibility for service, parts, warranty administration, service BDC performance, and related fixed operations businesses. The Director will work closely with executive leadership, General Managers, and department managers to improve departmental profitability, fixed absorption, shop performance, customer retention, and operational consistency.

The ideal candidate is an established fixed operations leader with a proven record of managing both service and parts across multiple franchised rooftops. This individual must be equally comfortable reviewing a financial statement, evaluating shop production, addressing parts inventory performance, developing department managers, and working directly with OEM representatives.

This is a hands‑on leadership role requiring a consistent presence in the stores, clear accountability, and the ability to implement sustainable improvements—not simply identify opportunities.

Direct fixed operations performance across all assigned rooftops and related businesses. Establish group-wide operating standards while accounting for each franchise’s OEM requirements, market conditions, capacity, and customer base.

Lead and develop Service Managers, Parts Managers, and other fixed operations leaders in partnership with General Managers. Conduct regular store visits, operating reviews, and performance meetings with clear action items, ownership, and follow-through.

Partner with Human Resources and store leadership on recruiting, staffing, pay plans, performance management, technician development, and succession planning. Build a strong management bench and reduce preventable turnover.

Develop and manage departmental budgets, forecasts, and operating plans. Review financial statements, departmental schedules, and DMS reports with executive leadership and Accounting to improve gross profit, net contribution, expense control, and fixed absorption.

Monitor effective labor rate, hours per repair order, technician productivity and efficiency, labor gross retention, parts margins, inventory turns, and customer-pay growth. Establish appropriate labor pricing, parts pricing matrices, discount controls, purchasing practices, and compensation recommendations.

Maintain accountability for open repair orders, work in process, warranty receivables, parts receivables, policy adjustments, unapplied labor, and other fixed operations schedules.

Establish consistent processes for appointment capacity, service write-up, estimating, customer authorization, dispatch, multipoint inspections, customer updates, quality control, and vehicle delivery.

Optimize technician utilization, skill mix, bay capacity, scheduling, and parts availability across customer-pay, warranty, internal, express service, and commercial work. Improve shop throughput and first-time repair performance while reducing comebacks, avoidable delays, and aged repair orders.

Maintain controls for sublet work, loaner and rental vehicles, shuttle operations, customer vehicle handling, and after-hours drop-off and pickup.

Lead retail, service-counter, internal, wholesale, and fleet-related parts operations. Manage inventory investment, stocking strategies, first-time fill rate, gross and true turns, lost sales, emergency purchases, special orders, and obsolescence.

Oversee…