Registered Client Service Associate

Registered Client Service Associate – Morgan Stanley

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisors (FAs), Private Wealth Advisors (PWAs), and teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships and maintain a client‑first mindset.

• Providing service coverage for a FA/PWA/team, supporting relationship cultivation and enhancement.
• Executing money‑movement transactions at the request of clients and/or the FA/PWA/team.
• Answering general non‑investment related questions concerning client accounts, including relaying stock positions and providing account balances (e.g., funds due and margin debit).
• Entering profile information or pre‑filling account documentation in a clerical capacity at the direction of the client and/or FA/PWA/team.
• Educating or enrolling clients in digital tools (e.g., MSOnline, eSign, eAuthorization).
• Onboarding and maintaining client accounts, collecting client information and required documentation.
• Providing existing clients with details around their account information (investment objectives, risk tolerance).
• Accepting or entering unsolicited orders and/or solicited orders in a clerical capacity at the direction of the FA/PWA/team.
• Supporting the FAs/PWAs/teams’ marketing strategy (e.g., website maintenance).
• Assisting FAs/PWAs/teams in delivering against their business plan and client service model.
• Remaining current on all policies, procedures, and new platforms.
• Participating in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management.
• Answering inbound phone calls or making outbound calls with updates on service requests, scheduling follow‑up calls with FAs/PWAs/teams as needed.
• Managing the calendar, coordinating meetings or events with logistics such as material prep (e.g., meeting agendas, Zoom invites).
• Maintaining travel itineraries, preparing expense reports and managing the reimbursement process.
• Assisting with general in‑office support functions such as copying, filing, and scanning documentation.
• Preparing and submitting expense reports for processing at the direction of the FA/PWA.

• College degree preferred.
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA).
• Two or more years of industry experience preferred.
• Knowledge of financial services products, including equities, bonds, options, mutual funds, annuities, insurance, and managed accounts.
• Detail oriented with superior organizational skills and ability to prioritize.
• Advanced Microsoft Office skills (Word, Excel, Outlook, PowerPoint).
• Exceptional writing, interpersonal, and client service skills.
• Team player with ability to collaborate with others.
• Ability to work in a fast‑paced, evolving environment.
• Adaptable and able to multitask.
• Goal oriented, self‑motivated, and results driven.

Business Service Officer

Salary range: $34,320 – $90,000 per year. Successful candidates may be eligible for an annual discretionary incentive compensation award and may participate in the business unit’s incentive compensation plan.

Comprehensive benefits include medical, dental, vision, health savings account, dependent day‑care savings account, life insurance, short‑ and long‑term disability, paid time off (including sick leave, parental leave, vacation days), 401(k), and other special perks.

It is the policy of the firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership or union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal‑opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Associate

Full‑time

Finance