Intake Coordinator

About Us

We are a leading home health care provider committed to delivering exceptional care and support to our clients in the comfort of their own homes. Our dedicated team of professionals works tirelessly to ensure that our patients receive the highest quality of care and attention they deserve.

We are seeking a highly organized and compassionate Full-time Intake Coordinator to join our dynamic team. The ideal candidate will play a crucial role in managing the intake process for new patients, ensuring a smooth transition into our care services. This position requires excellent communication skills, attention to detail, and a strong understanding of home health care processes.

• Manage the intake process for new patients, including initial assessments and documentation
• Serve as the primary point of contact for patients, families, healthcare providers, and insurance companies
• Conduct thorough interviews with patients and/or their families to gather essential information
• Verify insurance coverage and obtain necessary authorizations for services
• Coordinate with clinical staff to develop appropriate care plans based on patient needs
• Schedule initial home visits and coordinate care team assignments
• Maintain accurate and up-to-date patient records in electronic health record systems
• Ensure compliance with all relevant healthcare regulations and company policies
• Collaborate with interdisciplinary teams to facilitate seamless patient care
• Handle sensitive patient information with the utmost confidentiality and professionalism
• Assist in resolving any issues or concerns raised by patients, families, or healthcare providers
• Generate reports and analyze data to improve intake processes and patient outcomes
• Participate in quality improvement initiatives and contribute to the development of best practices
• Stay informed about industry trends and changes in home health care regulations

• Bachelor's degree in Healthcare Administration, Nursing, or related field
• Minimum of 2 years of experience as an Intake Coordinator in a healthcare setting
• Proficiency in electronic health record systems and Microsoft Office Suite
• Strong understanding of medical terminology and home health care processes
• Excellent verbal and written communication skills
• Exceptional organizational and time management abilities
• Ability to multitask and prioritize in a fast-paced environment
• Detail-oriented with a strong commitment to accuracy
• Knowledge of healthcare regulations, including HIPAA compliance
• Empathetic and patient-centered approach to care coordination

• Previous experience in home health care or related field
• Familiarity with insurance verification and authorization processes
• Certification in case management or related field
• Experience with quality improvement initiatives in healthcare

• Strong interpersonal skills