Financial Counselor; Customer Services Toms River, NJ

Financial Counselor (Customer Services) – Full Time, Day – Toms River, NJ

Job Title:

Financial Counselor

Location:

Community Medical Center, 99 Highway 37 West, Toms River, NJ 08755

Department:
Patient Financial Services

Shift: Day

Status:
Full-Time

Pay Range: $20.14 - $25.47 per hour

The Customer Service Representative position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re‑billing, certain denial issues, prompt handling of A/r credits and trend monitoring.

• Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations.
• Facilitate account resolution. Accurately identify, follow‑up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.
• Timely identify, research, and resolve any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow‑up activities.
• Work collaboratively across teams, with peers, and revenue cycle departments.

• HS diploma
• 1-2 years' experience in healthcare insurance billing or account follow‑up
• Bilingual – Spanish and English preferred (Please indicate on application/resume)
• Prior experience with Medicaid and Charity Care
• Strong knowledge of Patient Accounting systems
• Must be able to work in a team environment that requires quick turnaround and quality output

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market‑competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing.

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon

RWJBarnabas Health is an Equal Opportunity Employer.