Medical Receptionist - Orthopedics - Physician Practice

Overview

Medical Receptionist – Orthopedics – Physician Practice at Hackensack Meridian Health provides reception and clerical services under the supervision of the practice manager and physician(s). Services include billing, collections, referrals, appointments, patient contact, and general secretarial duties. Must be willing to travel within 30 minutes of home and float to various locations.

• Receives and directs all communication courteously and consistently. Adheres to HIPAA guidelines and office policy.
• Greets patients and visitors in a prompt, courteous and helpful manner.
• Assists patients with the sign‑in process.
• Supports financial responsibilities, including staying abreast of reimbursement and billing procedures, accurately verifying information on the audit journal, preparing bank deposits and credit card batches, and signing and dating completed daily cash receipts.
• Monitors general office supply inventory and equipment and initiates ordering of needed supplies and equipment.
• Manages patient check‑in process, verifying required demographic information, collecting copayment, verifying insurance eligibility, ensuring referrals are obtained, entering demographic information in the billing/computer system.
• Manages patient check‑out process, reviewing charge slip, posting charges and payments, collecting balances and scheduling future appointments.
• Promotes patient satisfaction through friendly interactions and communicates potential issues to direct manager.
• Maintains efficient filing and record maintenance.
• Assembles new patient folders and retrieves records according to protocol.
• Adapts work schedule to meet the needs of the practice, works additional hours as requested, and cross‑covers when necessary.
• Serves as a pre‑loader for the EMR system.
• Other duties and/or projects as assigned.

• High School diploma, GED, or general equivalency diploma.
• Ability to learn quickly, adapt to changing patient needs, and deliver high‑quality care.
• Must be able to travel to various locations.
• Prior receptionist or clerical experience in a medical office is preferred.
• Epic experience is preferred.
• CPR certification is preferred.

Minimum rate of $18.36 hourly.
Hackensack Meridian Health offers a comprehensive benefits package, including health, dental, vision, paid leave, tuition reimbursement, and retirement benefits.

Hackensack Meridian Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, religion, sex, sexual orientation, gender identity or expression, pregnancy, breastfeeding, genetic information or any other protected characteristic.