IV Patient Care Coordinator​/Nurse Billing

IV Patient Care Coordinator /Nurse Billing

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Position Summary

The Home Infusion Patient Care Coordinator is responsible for scheduling clinical staff to visit patients. This may include Community Home Infusion Nursing, Adapt Health and/or Subcontracted Nursing. The Patient Care Coordinator handles everyday administrative tasks required to ensure smooth operation and assists the nursing department with patient scheduling, obtaining clinical notes, laboratory results and physician documents. Works closely with the pharmacy, nursing, transportation, sales, intake teams to determine schedule needs and availability to ensure appropriate prescriptions are delivered and scheduled at the correct times and administered accurately.

Job Type
Full-time

Essential Functions and Job Responsibilities

• Supports organization’s mission by striving for excellence in all aspects of the job with a focus on positive interpersonal relationships with co-workers.
• Schedules new cases by scheduling nurses to meet patient infusion schedule needs.
• Schedules and reschedules all visits based on patients’ needs and authorizations.
• Runs reports including productivity, case count and missed visits.
• Ensures electronic verification visits are processed and sent timely.
• Works closely with Reimbursement to review list from private pay/managed care.
• Adheres to the organization’s policy regarding absenteeism and appearance.
• Ensures appropriate staffing is arranged for all patient care.
• Coordinates, monitors, and schedules patient care across all clinical areas.
• Coordinates scheduling needs with staffing availability to assigned team.
• Ensures Nurse/supervisor is aware of staffing needs and requirements.
• Communicates with patients to schedule infusion based on prescription refills and refers any medication or illness related questions or concerns to a board licensed healthcare professional including nurses, pharmacists, or supervised pharmacy interns.
• Responsible for interpreting physician orders and scheduling according to orders.
• Provides accurate patient scheduling considering numerous factors including knowledge of time needed for drug regimens.
• Transfers referral data to selected Nurse or subcontractor.
• Enters all scheduling data into the computer system in a timely manner and ensures the data is accurate and complete.
• Observes legal and ethical guidelines for safeguarding the confidentiality of patient and proprietary Community Home Infusion/Adapt Health information.
• Maintains documentation of calls to and from patients.
• Accurately enters information into electronic health records (EHR); electronically records data for collection, storage, analysis, retrieval, and reporting.
• Identifies any missing documentation in the medical record to supervisor.
• Confirms nursing notes in EHR system.
• Obtains incoming outsourced agency nursing notes and invoices to match up dates and times, enters Patient Care Management System and forwards to QA Nurse for review.
• Assists with sending out physician plan of treatment and free form orders for signature and tracks for return, works with sales representatives to obtain timely signature as needed.
• Assure 24 hour/day, seven days/week administrative on-call coverage for the branch.
• Ensures compliance with federal, state, and local rules and regulations, and company policies in all patient care aspects.
• Maintains patient confidentiality and functions within the guidelines of HIPAA.
• Completes assigned compliance training and other educational programs as required.
• Maintains compliance with Adapt Health’s Compliance Program.
• Performs other related duties as assigned.

Competency,

Skills and Abilities

• Knowledge, ability, and necessary skill and judgment to perform all procedures as outlined.
• Excellent written and verbal communication skills.
• Detail oriented with ability to work in an organized and methodical manner.
• Ability to work in a fast-paced team environment.
• Excellent analytical skills, ability to proactively manage multiple priorities.
• Must possess a strong sense of urgency and attention to detail.
• Excellent communication skills both written and verbal required along with interpersonal skills.
• Demonstrated…