IT Support Software Engineer

Expana is the world’s leading agrifood-focused Price Reporting Agency (PRA) and global commodity intelligence provider. Formed through the combination of Mintec, Urner Barry, and associated brands, Expana brings together over 200 years of accumulated expertise in global commodity markets, serving more than 3,000 customers across 50 countries.

The Expana platform delivers 36,000+ proprietary price series across 900+ commodities, 70 million+ data points, and 1,400+ price forecasts, all underpinned by IOSCO-assured data integrity. Clients across retail, food manufacturing, agriculture, financial services, and industrial production rely on Expana to optimise procurement, manage commodity risk, and improve profitability across their supply chains.

Are you a technically curious problem-solver who enjoys both supporting users and building software solutions?

At Expana, we're looking for an IT Support Software Engineer who thrives in a fast-paced environment, enjoys tackling complex technical challenges, and wants to make a real impact across both IT operations and product engineering. This is a unique opportunity to combine hands-on technical support with software development, helping colleagues succeed while contributing to the technology that powers our global business.

If you're an engineer who loves learning, improving processes, and taking ownership of your work, we'd love to hear from you.

As an IT Support Software Engineer, you'll play a vital role in ensuring our people and systems run smoothly while helping enhance our B2B SaaS products.

You'll:

• Develop and deliver software solutions that are scalable, maintainable, and aligned with business needs
• Troubleshoot and resolve technical issues across hardware, software, and internal systems
• Provide technical support to colleagues, ensuring minimal disruption to day-to-day operations
• Collaborate with Engineering, Product, Sales, Customer Success, and other teams across the business
• Identify opportunities to improve system performance, security, reliability, and development processes
• Document solutions, best practices, and technical procedures to support knowledge sharing
• Escalate complex issues where required and work collaboratively toward resolution
• Deliver training and guidance to employees who need support with technology and business systems

We're seeking someone with approximately 3 to 5 years of experience who is comfortable working independently, managing priorities, and taking initiative.

You don't need to tick every box, but experience in several of the following areas would be valuable:

• Microsoft 365 administration, including Entra , Intune, and Defender
• System administration, endpoint management, and security best practices
• Programming experience in Type Script, JavaScript, Python, or similar languages
• Modern SaaS architectures, APIs, databases, and cloud-based applications
• Monitoring and observability platforms such as Datadog, App Insights, or Prometheus
• Testing methodologies including unit, integration, and end-to-end testing
• Cloud platforms such as Azure or AWS
• CI/CD pipelines, deployments, and production troubleshooting

You’ll likely be someone who:

• Enjoys solving problems and seeing them through to completion
• Can explain technical concepts clearly to both technical and non-technical audiences
• Takes ownership and works effectively with minimal supervision
• Is naturally curious and enjoys learning new technologies
• Looks for opportunities to improve processes, systems, and ways of working
• Values collaboration and knowledge sharing
• Puts users and customers at the center of decision…