IT Systems Manager

Location: Toms River, NJ (In office; supports organization-wide systems and technology operations)
Position Type: Full time, Exempt Reports To: Chief Operating Officer (COO)

The Systems Manager ensures that Blossom ABA Therapy’s technology platforms, data systems, and operational tools function reliably and support high-quality service delivery. This role oversees system administration, vendor coordination, device management, development oversight, and cross-functional technology projects. The Systems Manager serves as the central point of communication between internal teams, external IT partners, and developers, ensuring that technology enhances productivity, safety, and family-centered experience.

This position is ideal for a systems-focused leader who thrives in a fast-paced environment, communicates clearly with both technical and non-technical staff, and can manage multiple platforms, vendors, and development initiatives with consistency and accountability.

• Administration and daily oversight of core organizational platforms including , Central Reach, Viventium, Microsoft 365, CRM systems, LMS platforms, AI tools and other operational systems.

• Management of system configurations, permissions, workflows, automations, and integrations.

• Assessment of existing systems to identify gaps, inefficiencies, or missing capabilities.

• Development of recommendations for system improvements, replacements, or new solutions.

• Leadership of vendor evaluation, selection, and onboarding when new platforms or tools are required.

• Implementation of new software solutions, including planning, configuration, rollout, and staff training.

• Leadership of CRM development, including requirements gathering, vendor coordination, and long-term system buildout.

• Documentation of processes, workflows, and standard operating procedures.

• Monitoring of system performance and identification of corrective actions.

• Support for onboarding and off-boarding related to systems access.

• Primary liaison with Blossom’s external IT company.

• Coordination of device provisioning, troubleshooting, and lifecycle management.

• Oversight of relationships with software vendors to ensure service quality and timely support.

• Management of hardware, software, licensing, and renewals.

• Collaboration with vendors to resolve issues, implement updates, and maintain system stability.

• Supervision of internal and external developers responsible for building, maintaining, or enhancing system features, integrations, and automations.

• Clarification of requirements, priorities, and timelines for development work.

• Review of development output to ensure alignment with organizational needs, security standards, and workflow requirements.

• Coordination of cross-functional input for development projects.

• Leadership of technology-related projects from planning through execution.

• Clear communication of technical concepts to non-technical staff and accurate translation of operational needs to technical teams.

• Facilitation of project meetings, milestone tracking, and documentation.

• Collaboration with clinical, HR, operations, billing, and leadership teams to ensure systems support organizational goals.

• Support for change management during system updates, new tool implementation, or workflow improvements.

• User support for system access, workflow questions, and platform issues.

• Identification of complex problems, evaluation of options, and implementation of solutions.

• Monitoring of system usage and identification of opportunities for efficiency.

• Assi…