Sales BDC Representative

Job Title

Sales BDC Representative

Gateway Toyota - NJ

$50,000.00/yr - $65,000.00/yr

Gateway Toyota, a Penske Automotive Group dealership, is looking for dependable individuals to join our Business Development Center and help deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and inclusive workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers.

As a Business Development Center (BDC) Appointment Coordinator, you will promptly, professionally, and courteously assist our customers in a call center environment, communicating with customers via text, email, or social media as assigned.

• Fortune 500 company, consistently recognized by Automotive News as among the "Best Dealerships to Work For."
• Proudly named to Glassdoor's Best Places to Work.
• Comprehensive benefits program, including health care options (medical, dental, and vision) and 401k savings and retirement plan with company match.
• Training, resources, and opportunities for career growth and advancement, tailored to individual performance, experience, and interests.
• Values-driven culture built on integrity, professionalism, excellence, and teamwork.

• Genuine interest in providing an exceptional customer experience.
• Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
• Excellent communication, interpersonal, and organizational skills.
• Strong work ethic with the ability to work in a fast-paced, results-driven environment.
• Prompt responses to internet inquiries with courtesy, accuracy, and professionalism.

• Commitment:
  Ensure our customers have a world-class experience at every step along their ownership journey.
• Excellence:
  Provide an unparalleled level of expertise to support customers' overall experience.
• Technical Expertise:
  Understand and use MS Office Suite, CRM, and lead management tools to accurately manage inquiries, update customer files, track customer interest, and compile necessary reports and forms on a timely basis.

If you are ready for a rewarding career with competitive compensation and benefits, and opportunities to excel and advance, consider joining the Penske Automotive Group organization. Our interview process typically includes a phone interview, several in‑person interviews, background check, reference check, driving record review, and a drug screen. Be a part of the best customer experience team in the automotive industry.

Penske Automotive Group is an equal opportunity employer and maintains a drug- and alcohol‑free workplace. Some positions may require applicants to possess a valid driver's license and have a good driving record.