Collections Specialist

Description We are looking for a Collections Specialist to join a Financial Services organization in Tonawanda, New York in a Contract to Permanent capacity. This position focuses on commercial account recovery and client communication, supporting a high-volume portfolio in a fast-paced environment. The ideal candidate brings strong B2B collections experience, sound judgment, and a detail-oriented approach to relationship management with both clients and internal teams.

Responsibilities:

- Oversee a portfolio of commercial accounts, managing collection activity across a high-volume desk while keeping records current and organized.

- Communicate directly with clients through written updates and conversations to provide clear status reports on assigned accounts.

- Drive recovery efforts on placed accounts by following up consistently, negotiating appropriately, and escalating matters when needed.

- Conduct skip tracing and related research to locate businesses or responsible parties and support next-step collection activity.

- Coordinate referrals to legal counsel for accounts that require formal action, ensuring documentation is complete and timely.

- Contribute to department meetings and team initiatives, including sharing updates, presenting information, and supporting office projects as needed.

- Participate in training, seminars, and career development activities to strengthen collections knowledge and performance.

- Build strong working relationships across the department while supporting process improvements that enhance results for clients and the business.

- Foster long-term client partnerships through responsive service, attention to detail, and ongoing account oversight. Requirements - Previous experience in B2B or commercial collections is required.

- Ability to manage a large portfolio of accounts while maintaining attention to detail and follow-through.

- Strong written and verbal communication skills for client reporting and account discussions.

- Experience researching accounts and using investigative methods such as skip tracing.

- Comfort handling escalations and determining when legal referral is appropriate.

- Detail-oriented approach with the ability to collaborate effectively in a team-oriented setting.

- Availability to work Monday through Friday during standard business hours, with some flexibility as needed.

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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