Field Tech Associate

Sr. Field Tech Associate

Tonawanda, NY 14150
• 6‑8 months

For consideration, please email an updated Word version of your resume to .

The Field Tech Sr. Associate will serve as a Deskside Support Specialist at a high‑profile NTT DATA Services account. This highly visible role may also involve larger, nationwide projects that include infrastructure‑wide improvements of significant impact.

Provide campus‑wide support for 500+ end‑user systems. This customer‑facing role will interact directly with employees of an NTT DATA customer to provide first‑class customer support and technical troubleshooting. Must have the ability to interface with C‑level executives.

Deep knowledge of imaging and troubleshooting Windows Desktops/Laptops, primarily Windows
7. Experience troubleshooting Windows in an Enterprise environment is a must.

Deep knowledge of COTS Software including Microsoft Office 2010 and 2016, Office 365, Adobe Acrobat. Customer uses Golden Image and the technician will be expected to troubleshoot the OS/App environment completely.

Deep knowledge of Dell Laptops and PCs.

General understanding of infrastructure technologies such as Windows Server 2003–2012, SCCM, enterprise‑level anti‑virus and data encrypt ions, Active Directory.

Work with the Desktop Engineering team to proactively identify issues with Dell hardware and/or software.

Understanding of PC reimaging processes and procedures, and experience with annual refresh programs.

Work within the NTT DATA Ticket Management System (Service Now) accurately documenting all work performed.

Meet or exceed all prescribed SLA’s.

Some asset management/tracking.

The ability to manage team tickets within a ticketing system and within SLAs, perform triage and escalations.

Prepare documentation to record and track issue resolutions.

Proactive problem resolution.

Strong professional, interpersonal, communication and multi‑tasking skills and the ability to work well within a team environment.

Some travel may be required (~10%).

The Company is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. The Company will consider all qualified applicants for employment without regard to race, color, religious creed, citizenship, national origin, ancestry, age, sex, sexual orientation, genetic information, physical or mental disability, veteran or marital status, or any other class protected by law. To comply with applicable laws ensuring equal employment opportunities to qualified individuals with a disability, the Company will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant or an employee unless undue hardship to the Company would result.