Assistant Operations Manager

Job Title:

Assistant Operations Manager

Location:

Unit 7 The Hop Kilns, Goblands Farm Business Centre, Court Lane, Hadlow, Tonbridge, Kent, TN11 0LT

Salary: £32,000 to £35,000 dependant on experience

Job Type: Permanent, Full Time

About us:

As UK partners for Europe's leading manufacturers, Compact and Bale provide a comprehensive and full range of innovative compactors, cardboard balers, shredders, wheelie bin compactors and liquid draining machines to some of Britain's biggest businesses.

We're currently looking for someone to assist the Operations Manager in the day to day running of the operation. Answering phones and emails, placing orders, raising sales invoices, and scheduling service engineers.

About the role:

Answering and resolving customer queries in a timely manner including all media: telephone, service email, consumables email. (excluding sales related calls)
Assist with the planning of the service engineers and workshop to ensure, services are conducted on time, breakdowns and installs are dealt with in a timely manner and workshop resources are managed efficiently.
Assist with the collation, checking and filing of appropriate paperwork
Ensure appropriate documents are received from customers in a timely manner such as insurance.
Maintain data base of subcontractors and their rates to cover locations in the UK.
Raise purchase orders for parts and consumables as requested
Raise sales invoices as requested ensuring they are accurate and raised in a timely manner.
Maintain relationships with suppliers and ensure queries are dealt with.
Liaise with the Technical Manager and make sure all warranty work is recorded and invoiced to the suppliers in a timely manner.
Maintain stock sheet to ensure Sales and the wider team know what machines are in stock, their condition, what is allocated to customers and identify items that need to be assessed
Ensure parts stock is kept up to date, and minimum quantities maintained
Liaise with the Technical Manager and ensure assessment is carried out of second-hand machinery and ensure items needing to be scrapped are done so in a timely manner.
Follow up with the Technical Manager on jobs that have been notified as requiring extra work to ensure items are quoted for as necessary.
Deputise for the Operations manager when on holiday or sickness
Work with and foster relationships with other members of the company and wider group. Key areas C&B sales, Technical Manager, Finance
Any other duties as requested from time to time
Ensure compliance with Health and Safety policies at all times and support Group H&S in meeting its requirements.

About you:

Skills

Essential

Organised and proactive, with strong attention to detail
Can do attitude
Professional, reliable, and positive in approach
Highly numerical
Confident and professional telephone manner, with excellent written and verbal communication skills.
Good IT skills, proficient in Microsoft Office products e.g. Excel, Word, etc.

Desirable

Experience in ERP systems, Knowledge of Syrinx, knowledge of Xero/finance systems Experience

Essential

Knowledge of retail, waste management, recycling, or industrial equipment sectors
Experience working closely with sales teams and wider business teams
Experienced in customer service
3 years experience in a similar role Desirable

Knowledge of compactors and balers
Hire industry experience
Knowledge of finance systems Qualifications

Essential

GCSE Maths and English Desirable

A-levels or equivalent vocational qualifications
NVQ level 2 or 3 in Customers service or Business administration

Benefits:

Life Insurance with access to GP24
Commitment to wellbeing through Employee Assistance Programme
Electric Car salary sacrifice scheme for eligible employees
Cycle to work scheme
Company Events
Gym Flex salary sacrifice

Please click on the APPLY button to send your CV and Cover Letter for this role.

Candidates with experience of;
Service Coordinator, Operations Administrator, Service Desk Planner, Hire Desk Controller, Logistics Coordinator, Engineering Administrator, Office Manager, Scheduling Coordinator, Customer Service Lead, Procurement Assistant, Sales Ledger Administrator, Stock Controller, ERP System User, Plant Hire Coordinator will also be considered for this role