Supervisor, Construction, Regulatory Compliance Specialist

Salary: up to £40,914.88 per annum, plus company van & fuel card.

Location:

Norwich.

Hours:

42.5 hours per week (8‑5 Monday – Friday).

We’re seeking a skilled Supervisor to lead our team in a social housing contract in Norwich. This dynamic, field‑based leadership role oversees the delivery of reactive repairs and planned maintenance across occupied properties. You’ll ensure homes are safe, compliant, and ready for residents, making a real impact in the community.

• Supervise day‑to‑day delivery of planned and major maintenance works across occupied properties.
• Ensure all works are completed safely, efficiently, and to required quality standards.
• Conduct regular site visits to monitor progress, resolve issues, and ensure resident satisfaction.
• Allocate resources and operatives effectively to meet service targets and contractual obligations.
• Manage work schedules and priorities to minimise disruption to residents.
• Ensure full compliance with Health & Safety regulations, COSHH, and company procedures.
• Carry out quality inspections and implement corrective actions where necessary.
• Lead and support a team of operatives, providing guidance, coaching, and performance management.
• Identify training needs and coordinate development opportunities for team members.
• Enforce HR policies including attendance, conduct, and grievance procedures.
• Monitor and maintain company assets including vehicles, tools, PPE, and van stock.
• Oversee material usage and procurement to ensure cost‑effective operations.
• Use system reports to track performance, resource deployment, and asset condition.
• Act as key point of contact for residents, ensuring professional communication and issue resolution.
• Liaise with client representatives, subcontractors, and suppliers to coordinate service delivery.
• Support contract mobilisation, compliance audits, and service improvement initiatives.
• Assist with budget control, forecasting, and identifying operational efficiencies.
• Provide cover for other supervisors during absence or peak periods.
• Attend toolbox talks, training sessions, and formal company meetings.
• Ensure all activities reflect company values and maintain a professional image at all times.

• Previous experience in a supervisory role within social housing, housing or domestic property maintenance.
• Proven track record of managing, monitoring, recording and reporting Health & Safety and compliance activities.
• Experience delivering maintenance in occupied properties.
• City & Guilds or equivalent qualification in a relevant trade discipline.
• Full, valid UK driving licence.
• Strong understanding of Health & Safety regulations, including COSHH.
• Working knowledge of Schedule of Rates.
• Excellent interpersonal and communication skills.
• Effective people management ability to lead, mentor and develop teams.
• Strong customer focus and commitment to service excellence.
• Problem‑solving mindset with results‑driven approach.
• Strong planning and organisational abilities.
• Decisive decision‑making under pressure.
• Ability to negotiate and influence across teams and stakeholders.
• IT literate with confident oral and written communication skills.
• Entitlement to work in the UK; no visa sponsorship provided.
• Eligibility to operate a company van: aged over 21, holding a licence for at least 3 months, with less than 9 points on a driving record.
• All roles are subject to relevant Background, Identity & Security checks before commencement.

• 25 days annual leave plus bank holidays.
• Annual Mears Fun Day.
• Volunteering Leave – paid volunteering in the community.
• Staff perks: discounts on groceries, holidays, eye‑test vouchers, share‑save scheme and more.
• Company van, fuel card and uniform.

We are a Disability Confident employer and provide equal opportunities for all applicants.