Service Advisor

Service Advisor

Mercedes-Benz of Tonbridge is recruiting an experienced and dedicated Service Advisor to join our Aftersales Team on site (Full Time, Permanent).

Hours:

42 Hours weekly (Monday to Friday 8am to 6pm, one early finish per week and Saturdays 8am to 2pm on a rota basis).

Salary: OTE up to £38,000 (uncapped) with a basic of £32,000 per annum.

As a Service Advisor you will provide exceptional communication skills, build rapport with customers and colleagues, manage high-volume customer interactions, and maintain accurate records. You will also have the opportunity to develop through continuous training.

• Book MOTs, services and other repair work for customers
• Advise customers about warranty cover and upsell additional parts or accessories that benefit the customer
• Liaise with the full Aftersales department to organise and schedule appointments based on workload and call volumes
• Manage a high volume of customers daily as well as telephone calls and online booking queries
• Inform customers of turnaround times and ensure effective communication while a customer’s car is in the workshop
• Maintain accurate customer records and update the systems when any bookings have been made

You will be a great team player, energetic, with a warm personality, excellent communication skills, and the ability to explain technical information clearly. Experience with Kerridge or ADP is an advantage, as is knowledge of other dealer systems. Previous experience in a similar automotive aftersales role and a passion for customer service is required.

• Competitive salaries with structured pay scales and progression
• Generous annual leave that increases with length of service
• Enhanced family leave, including 6 months full pay for maternity and adoption leave, and 2 weeks full pay for paternity leave
• Access to Techscheme for discounted technology purchases with flexible payments
• Eyecare vouchers to cover vision care needs
• Smart Health – 24/7 access to GP services to support mental and physical wellbeing
• Dental insurance for everyday dental care and unexpected treatments
• Optional critical illness cover for peace of mind during challenging moments

• MyView Pay Now – access a portion of pay as you earn, with features to stream, save, and track money through a user-friendly app
• Free will writing services to help plan for the future
• Flexible life assurance options and partner life assurance for added protection
• Discounted gym memberships to support an active lifestyle
• Travel insurance to explore with confidence
• Access to home and technology vouchers
• byond card and a wide range of exclusive retail and lifestyle discounts

Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, inclusive, and empowers people to bring their whole selves to work.

Successful candidates will undergo standard employment checks, including verification of recent employment, address, credit history, criminal record, and driving licence cheque if required. Offers are subject to a 6‑month probation period from start date.